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Customer Service Representative
2 months ago
Salary:
Eveready Express stands as a prominent entity in the trucking, courier, logistics, and distribution sectors. Established in 1984, we emphasize values such as Honesty, Integrity, and Mutual Respect.
Our expanding team currently comprises ten virtual members alongside six on-site staff in the USA.
Key Qualifications:
- Prior experience in customer support or dispatch within the TRUCKING SECTOR.
- EXPERIENCE IN US LOGISTICS OR TRUCKING IS A REQUIREMENT.
- Proficient in both spoken and written English.
- Capability to MULTI-TASK in a FAST-PACED setting, managing phone and email interactions.
- Exemplary customer service skills with a positive demeanor.
- Ability to collaborate effectively as part of a team to achieve our collective goals.
- Experience in Recruitment, Account Management, or Onboarding is considered a PLUS.
Core Responsibilities:
- Managing and responding to phone calls, emails, and internal team chats to provide quotes, process shipping orders, and address various inquiries.
- Ensuring meticulous attention to details such as dimensions, pickup locations, and specific instructions to meet customer requirements.
- Contacting clients to arrange delivery schedules, communicate service delays, and provide timely updates.
- Performing general administrative tasks and related duties.
Additional Skills:
- Proficient in MS Windows, MS Office, Google applications, and other computer-based tools.
Willingness to learn the software utilized to accomplish our objectives.
Technical Requirements:
The computer system should have a processor of 2.0 GHz or higher, preferably Intel Core 5/7, with a minimum of 8 GB RAM and 100 GB of free disk space. A secondary monitor for multitasking is essential, along with a noise-canceling headset and a wired internet connection of at least 10 Mbps.
Benefits:
- Eveready offers competitive compensation, a supportive work environment, and colleagues ready to assist.
- We provide HMO with Dental Benefits for our Contractors and one dependent after the fourth month, contingent upon successful completion of the 120-day trial period and performance exceeding expectations.
Additionally, eligible staff will receive a 13th-month pay.
Eveready Express is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We do not discriminate based on race, religion, color, disability, medical condition, national origin, gender, sexual orientation, marital status, gender identity or expression, age, veteran status, or other legally protected characteristics.
Eveready Express reserves the right to modify job duties and responsibilities as necessary. The above job description is not exhaustive, and position functions and qualifications may vary based on business needs.