Terrain Omni Service Specialist

1 week ago

Westport, Connecticut, United States Terrain Full time

### Job Summary

We are seeking a highly skilled Omni Service Specialist to join our team at Terrain. As an Omni Service Specialist, you will play a critical role in supporting our customer experience by processing orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

### Key Responsibilities

* Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints
* Maintain standards through the use of proper packaging to exceed customer product expectations
* Effectively use store technology to ensure a seamless omni-channel shopping experience for customers

### Business Operations

* Oversee the omni process to ensure fill rates are maintained and brand standards are followed
* Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
* Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability

### Communication + Relationships

* Communicate daily with the leadership team on omni processes to ensure task completion
* Proactively escalate issues that may be impacting the ability to fulfill orders
* Collaborate with store leadership team to share progress on results, while articulating support needs to maximize efficiency
* Set an energized pace to establish and maintain omni-channel standards and service level agreements

### Role Qualifications

* Ability to work flexible hours to meet the needs of the store omni channel demand
* Proven track record in leading operational processes and achieving measurable results
* Eagerness to learn and grow within the organization

### Perks

Terrain offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit our website.

### Pay Range

Starting from USD $17.35/Hr.

### EEO Statement

Terrain celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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