Omni Service Specialist

2 months ago


Westport, Connecticut, United States Terrain Full time
Job Summary

The Omni Service Specialist plays a critical role in delivering exceptional customer experiences by supporting omni-channel processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.

Key Responsibilities
  • Customer Experience
    • Strategically processes order queue and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
    • Maintains standards through the use of proper packaging to exceed customer product expectations.
    • Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
  • Business Operations
    • Oversees the omni process to ensure fill rates are maintained and brand standards are followed.
    • Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
    • Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability.
  • Communication + Relationships
    • Communicates daily with the leadership team on omni processes to ensure task completion.
    • Proactively escalates issues that may be impacting the ability to fulfill orders.
    • Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency.
    • Sets an energized pace to establish and maintain omni-channel standards and service level agreements.
Requirements
  • Ability to work flexible hours to meet the needs of the store omni-channel demand.
  • Proven track record in leading operational processes and achieving measurable results.
  • Eagerness to learn and grow within the organization.
Perks and Benefits

Terrain offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more



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