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Omni Service Specialist

2 months ago


Westport, Connecticut, United States Terrain Full time

{"Role Summary": "As an Omni Service Specialist, you will play a critical role in delivering exceptional customer experiences by supporting omni service processes. Your goal will be to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the warehouse.", "Responsibilities": {"Customer Experience": ["Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders", "Maintain standards through the use of proper packaging to exceed customer product expectations", "Effectively use store technology to ensure a seamless omni-channel shopping experience for customers"], "Business Operations": ["Oversee omni processes to ensure fill rates are maintained and brand standards are followed", "Oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas", "Adhere to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support store profitability"], "Communication + Relationships": ["Communicate daily with the leadership team on omni processes to ensure task completion", "Proactively escalate issues that may be impacting the ability to fulfill orders", "Collaborate with store leadership team to share progress on results, while articulating support needs to maximize efficiency", "Set an energized pace to establish and maintain omni-channel standards and service level agreements"]}, "Qualifications": ["Ability to work flexible hours to meet the needs of the store omni channel demand", "Proven track record in leading operational processes and achieving measurable results", "Eagerness to learn and grow within the organization"]}