Senior Application Support Analyst

2 weeks ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Overview

Position Title: Senior Application Analyst

Employment Type: Full Time, 80 Hours Per Pay Period

Company Overview:

Covenant Health stands as the premier healthcare network in the region, comprising 10 hospitals, outpatient and specialty services, alongside the Covenant Medical Group, recognized as the fastest-growing physician practice division in the area. As a community-owned integrated healthcare delivery system, Covenant Health is the largest employer in the region, with over 11,000 employees, volunteers, and 1,500 affiliated physicians committed to enhancing the quality of life for more than two million patients and families annually. Notably, Covenant Health has been honored as a Forbes Best Employer on seven occasions.

Position Summary:

Under general supervision, the Senior Application Analyst is accountable for defining, implementing, and maintaining software applications while collaborating with end-users and various IT departments to troubleshoot and resolve application-related issues. If you are enthusiastic about leveraging technology to improve healthcare, this role within the Revenue Cycle Team at Covenant Health offers an opportunity to apply your technical expertise in a patient-centered environment that prioritizes excellence in service delivery. The Revenue Cycle Application Analyst will proactively support applications utilized across Covenant Health hospitals and their affiliated clinics. The ideal candidate will possess a solid understanding of Revenue Cycle Acute Care workflows, demonstrate proficiency in troubleshooting issues between integrated applications, and identify opportunities for enhancement through collaboration with multidisciplinary analysts within the organization. This individual must be a self-motivated, highly organized, detail-oriented professional capable of engaging with all levels of Covenant Health.

Preferred Knowledge:

  • Patient Access
  • HL7 Integration
  • Acute Registration Workflow

Key Responsibilities:

  • Define and articulate solution scope and objectives based on user requirements, devising and modifying solutions to address complex challenges considering both technical and business needs.
  • Prepare comprehensive specifications for application configuration, table construction, and program development.
  • Analyze and revise existing system logic issues, documenting findings as necessary.
  • Establish and maintain application integration points.
  • Lead software version upgrades and modifications for applications.
  • Assist in prioritizing systems analysis, programming, and operational tasks to deliver effective service to all application users.
  • Ensure quality control and auditing of databases to guarantee accurate and appropriate data usage, working directly with data users to resolve conflicts.
  • Oversee small projects or segments of larger projects, coordinating team activities, identifying necessary resources, and developing schedules for timely project completion.
  • Document specifications, including job flows and data flows.
  • Develop and maintain an in-depth understanding of products to effectively support customers.
  • Collaborate with vendors to design and implement enhancements to applications.
  • Act as a customer advocate in vendor development discussions.
  • Identify opportunities to meet enterprise information needs through automation.
  • Provide reports, information, and data files as required.
  • Perform other duties and projects as assigned.

Qualifications:

Minimum Education: Associate's degree in a computer-related field or an equivalent combination of education and experience.

Minimum Experience: At least six (6) years in Information Systems or a relevant functional area, demonstrating a profound understanding of technical computer operations in a client/server environment for assigned applications. A minimum of two (2) years of IT project management experience is also required.

Preferred Knowledge:

  • Star Patient Accounting
  • HL7 Integration

Licensure Requirement: Professional or clinical licensure (e.g., RN, ARRT) may be necessary based on assigned applications.

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