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Senior Application Support Analyst

2 months ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Position Overview

As a Senior Application Analyst, you will play a pivotal role in the management and support of software applications within the healthcare sector. This full-time position requires a commitment of 80 hours per pay period.

About Covenant Health

Covenant Health stands as the premier healthcare network in the region, comprising 10 hospitals, outpatient services, and the rapidly expanding Covenant Medical Group. As the largest employer in the area, we are dedicated to enhancing the quality of life for over two million patients and families annually. Our commitment to excellence has earned us recognition as a Forbes Best Employer multiple times.

Role Summary

In this role, you will be responsible for defining, implementing, and providing ongoing support for various software applications. You will collaborate with end-users and IT teams to identify and resolve application-related challenges. If you are passionate about leveraging technology to improve healthcare, this position on the Revenue Cycle Team is an excellent opportunity to apply your technical expertise in a patient-centered environment.

Key Responsibilities

  • Define and formulate solution objectives based on user requirements, adapting solutions to address complex challenges while considering both technical and business environments.
  • Prepare comprehensive specifications for application configuration, database creation, and program development.
  • Analyze existing system logic to identify issues and document necessary revisions.
  • Establish and maintain integration points between applications.
  • Lead software version upgrades and modifications.
  • Assist in prioritizing systems analysis, programming, and operational tasks to ensure effective service delivery.
  • Oversee quality control and auditing of databases to ensure data integrity and appropriate usage.
  • Manage small projects or segments of larger initiatives, coordinating team activities and resource allocation to meet project timelines.
  • Document workflows and data flows for clarity and efficiency.
  • Develop a deep understanding of application products to provide effective customer support.
  • Collaborate with vendors to design and implement application enhancements.
  • Act as an advocate for customers in vendor interactions.
  • Identify automation opportunities to enhance enterprise information needs.
  • Generate reports and provide data files as required.
  • Perform additional duties and projects as assigned.

Qualifications

Education: Associate's degree in a computer-related field or equivalent experience.

Experience: A minimum of six years in Information Systems or a related functional area, with a demonstrated understanding of technical operations in a client/server environment. Two years of IT project management experience is also required.

Licensure: Professional or clinical licensure may be necessary based on the applications assigned.