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Senior Application Support Analyst
2 months ago
Position Overview:
Senior Application Analyst
Full Time, 80 Hours Per Pay Period
About Covenant Health:
Covenant Health stands as the premier healthcare network in the region, encompassing 10 hospitals, outpatient services, and a rapidly expanding physician practice division. As a community-owned integrated healthcare delivery system, we are the largest employer in the area, dedicated to enhancing the quality of life for over two million patients and families annually. Our commitment to excellence has earned us recognition as a Forbes Best Employer on multiple occasions.
Role Summary:
In this role, you will operate under general supervision to define, implement, and support software applications while collaborating with end-users and IT teams to troubleshoot and resolve application-related challenges. If you are enthusiastic about leveraging technology in healthcare, this position on the Revenue Cycle Team at Covenant Health is an excellent opportunity to apply your technical expertise in a patient-centered environment. The Revenue Cycle Application Analyst will proactively support applications utilized across Covenant Health facilities and their affiliated clinics. The ideal candidate will possess a solid understanding of Revenue Cycle Acute Care workflows, demonstrate the ability to troubleshoot integration issues, and identify areas for improvement by collaborating with multidisciplinary analysts within the organization. This individual should be a self-motivated, highly organized, detail-oriented professional capable of engaging with all levels of Covenant Health.
Preferred Knowledge:
- Patient Access
- HL7 Integration
- Acute registration workflow
Key Responsibilities:
- Define and formulate solution objectives based on user requirements, developing or modifying solutions to address complex challenges while considering technical and business needs.
- Create detailed specifications for application configuration, table creation, and program development.
- Analyze and revise existing system logic issues, documenting findings as necessary.
- Establish and maintain application integration points.
- Lead software version upgrades and modifications.
- Assist in prioritizing systems analysis, programming, and operational tasks to ensure effective service delivery to all application users.
- Oversee quality control and auditing of databases to ensure accurate data usage, collaborating with data users to resolve conflicts.
- Manage small projects or phases of larger projects, coordinating team activities, identifying resource needs, and developing schedules for timely project completion.
- Document specifications, including job and data flows.
- Develop and maintain a comprehensive understanding of products to effectively support users.
- Collaborate with vendors to design and implement application enhancements.
- Act as an advocate for customers in vendor development discussions.
- Identify opportunities to meet enterprise information needs through automation.
- Provide reports, information, and data files as required.
- Perform additional duties and projects as assigned.
Qualifications:
Minimum Education:
Associate's degree in a computer-related field or an equivalent combination of education and experience.
Minimum Experience:
A minimum of six (6) years in Information Systems or a relevant functional area, demonstrating a deep understanding of technical operations in a client/server environment for assigned applications. Two (2) years of experience in IT project management is required.
Licensure Requirement:
Professional or clinical licensure (e.g., RN, ARRT) may be necessary based on assigned applications.
