Audiovisual Event Specialist

2 weeks ago

San Diego, California, United States Encore Full time

Job Overview

Position Summary

The hourly compensation for this role ranges from $17.17 to $18.83, depending on experience and qualifications.

Role Responsibilities

A Technician is tasked with the setup and management of basic audiovisual systems within a hospitality setting, ensuring that all client expectations are met. This role reports directly to an Operations Manager, Operations Director, or Director of Event Technology.

Core Duties

Equipment Management

• Guarantees a successful event through precise and timely setup, operation, and dismantling of audiovisual equipment as outlined in the technical specifications.

Client Relations

• Aims to surpass the expectations of both internal and external clients.

• Maintains strong relationships with all clients through effective communication.

• Engages with guests on-site to confirm their requirements are fulfilled and that the equipment is functioning correctly.

• Monitors events and checks in with clients throughout the duration of the event.

• Cultivates and understands the relationship between the hotel and the client.

Technical Skills

• Possesses a solid understanding of the technical elements of the role and demonstrates the ability to troubleshoot and resolve equipment and software issues.

• Addresses equipment challenges and modifications in a timely and professional manner.

Operational Knowledge

• Familiar with company protocols, adheres to procedures, and accurately completes system entries and documentation.

• Utilizes equipment sheets to identify scheduled equipment for setup and breakdown. Collaborates with other staff and external vendors regarding equipment.

• Enhances revenue through effective upselling techniques.

• Works with clients to finalize billing details.

• Completes order entries in the designated system as required.

Qualifications

• A High School Diploma is required; an Associate's degree is preferred.

• Must achieve Technical Level 3 Certification within 180 days as per the Encore Technical Skillset Matrix.

• A minimum of one year of customer service or hospitality experience is preferred.

• At least one year of audiovisual experience or equivalent educational background is preferred.

• A valid driver's license is necessary for team members who may operate company vehicles.

• Additional Department of Transportation requirements may apply if relevant.

Competencies

• Ownership

• Hospitality

• Professionalism

• Responsiveness

• Safety Awareness

• Proactive Approach

• Technologically Proficient

Work Environment

This role is performed in a hotel or convention center setting, with moderate exposure to outdoor conditions and dust. The working environment may range from moderately quiet to noisy. Team members will utilize high-end audiovisual equipment and electrical components, and may work at heights using lifts and ladders. Flexibility in working hours is required, including evenings, weekends, and holidays.

Physical Requirements

Team members must meet specified physical criteria to effectively perform essential job functions, categorized as follows:

Occasionally:

• Peripheral Vision

• Carrying weights

• Pushing/Pulling over 100 lbs.

Frequently:

• Color Vision

• Depth Perception

• Lifting 16-50 lbs.

• Carrying 16-50 lbs.

• Pushing/Pulling 16-50 lbs.

Continuously:

• Close Vision

• Distance Vision

• Hearing

• Lifting 0-15 lbs.

• Carrying 0-15 lbs.

• Pushing/Pulling 0-15 lbs.

Time Allocation:

• 0-1 hours/day: Climbing

• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above head)

• 4-5 hours/day: Standing, Walking, Grasping

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