Audiovisual Event Specialist

1 week ago

San Diego, California, United States Encore Global Full time
Hourly Compensation: The estimated hourly wage is between $26.36 and $33.36, depending on experience and skills.
Position Summary:

The Audiovisual Event Specialist plays a crucial role in the setup and management of audiovisual systems for events of varying scales, ensuring exceptional client satisfaction throughout.

Reporting Structure: This role reports to a Project Manager, Operations Manager, Operations Director, or Director of Event Technology.
Key Responsibilities:
Equipment Management:
  • Guarantees a seamless event by executing precise and timely setup, operation, and dismantling of sophisticated audiovisual equipment as outlined in the technical specifications.
  • Diagnoses technical challenges and resolves issues promptly as they occur.
  • Adheres to all company security and safety protocols.
  • Ensures the protection of equipment from theft and damage during use.
Client Relations:
  • Delivers outstanding service and aims to surpass the expectations of both internal and external clients.
  • Maintains strong relationships with clients through effective communication.
  • Collaborates with the internal team to devise event solutions before and during the event to maximize customer satisfaction.
  • Understands and nurtures the relationship with the hotel/client.
Training and Development:
  • Fosters an environment conducive to the growth of technical and leadership skills among team members.
  • Provides guidance and mentorship to technical, sales, and operations personnel to enhance their technical capabilities.
Event Oversight:
  • Engages in advanced tasks (pre, during, and post-event) alongside operations team members.
  • Supervises and directs fellow technicians throughout the event.
Equipment Care:
  • Assists the team in ensuring proper security, storage, transportation, and upkeep of equipment.
  • Conducts inventory assessments and forecasts equipment requirements.
Qualifications:
  • A Bachelor's Degree is preferred.
  • Encore Technical Level 3 Certification is mandatory. New team members must achieve certification within 30 days of joining.
  • Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New team members must be certified by a qualified proctor within 60 days.
  • A minimum of 4 years of relevant field experience is required.
  • 3-5 years of experience in customer service or hospitality is preferred.
  • Ability to interact professionally and effectively with a diverse workforce, clientele, and senior management.
  • Experience in managing multiple projects and initiatives.
  • Strong interpersonal skills with clients and colleagues.
  • A valid driver's license is required for positions that may involve operating company vehicles, with additional DOT requirements applicable if necessary.
Core Competencies:
  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Awareness
  • Talent Development
  • Technical Proficiency
  • Complexity Management
  • Accountability
  • Trust Building
Work Environment:

The role is situated in a hotel or convention center setting, with moderate exposure to outdoor elements and potential exposure to dirt, sand, and dust. Working conditions may vary from moderately quiet to noisy environments.

Team members will utilize high-end audiovisual equipment and electrical components, and may work at heights using lifts and ladders. Flexibility in working hours is required, including evenings, weekends, and holidays, and adherence to appearance standards set by Encore is expected.

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