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Audiovisual Support Specialist

2 months ago

San Diego, California, United States ActionLink Full time
Job Overview

Are you adept at resolving issues with audiovisual technology? Do you have a passion for customer interaction?

If so, ActionLink is seeking a dedicated 'Tech Whisperer' to enhance our technical support operations within the Sony Account Division. Elevate your career with a global leader in technological advancements.

The Full-Time Audiovisual Customer Support Specialist will deliver sales and technical assistance to audio video custom installation dealers and sales representatives remotely, while also providing expert training on Sony's audio video products, including televisions, home theater systems, projectors, and media players.

What We Provide

  • Work Schedule: 40 hours per week; Monday through Friday from 7:30 AM to 4:30 PM
  • Work Environment: Hybrid position - remote work on Mondays and Fridays, with in-office work Tuesday through Thursday
  • Compensation: Hourly wage ranging from $23.00 to $26.00, based on experience
  • Employment Type: W-2 employment with biweekly pay and direct deposit
  • Health Benefits: Comprehensive medical, dental, vision, life, and prescription insurance plans
  • Retirement Options: Optional 401(k) retirement savings plan with company matching
  • Work-Life Balance: Paid holidays and accrued paid time off for relaxation and rejuvenation

Key Responsibilities

  • Provide technical troubleshooting for the CEDIA Custom Integration Channel
  • Respond to inquiries via phone and email from dealers and customers
  • Manage technical escalations from dealers, installers, and customers
  • Advocate for customers throughout the service process to ensure an exceptional experience
  • Identify opportunities for improvement within the service process
  • Track and report on service activity and outcomes

Required Qualifications

  • 1-2 years of experience in a call center or relevant customer service role
  • 2+ years of experience with consumer electronics
  • Preferred experience in A/V installation or custom home integration
  • Knowledge of Control 4, Crestron, Savant, or other professional control systems is a plus
  • Proven ability to exercise sound judgment and decision-making in resolving escalated customer issues
  • Proficient in Microsoft Office Suite
  • Comfortable learning new software applications
  • Excellent verbal and written communication skills
  • Self-motivated with strong organizational and time management abilities

Physical Requirements

  • Access to a quiet home office with reliable internet connection
  • Ability to use a computer, phone, and standard office equipment
  • Capable of sitting or standing for extended periods
  • Must have a smartphone with internet access
  • Ability to lift up to 30 lbs. without assistance

ActionLink is an Equal Opportunity Employer.