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Audiovisual Support Specialist

2 months ago

San Diego, California, United States ActionLink Full time
Job Overview

Are you adept at resolving issues with audiovisual technology? Do you thrive in customer interactions?

If so, ActionLink is seeking a dedicated 'Tech Whisperer' to enhance our technical support operations for the Sony Account Division. Elevate your career with a global leader in technological advancements.

The Full-Time Audiovisual Customer Support Specialist will deliver sales and technical assistance to audio-visual custom installation dealers and sales representatives remotely, while also providing expert training on Sony's range of audio-visual products, including televisions, home theater systems, projectors, and media players.

What We Provide

  • Work Schedule: 40 hours per week; Monday through Friday from 7:30 AM to 4:30 PM
  • Work Environment: Hybrid position - remote work on Mondays and Fridays, with in-office work Tuesday through Thursday
  • Compensation: Hourly wage between $23.00 and $26.00, based on experience
  • Employment Type: W-2 employment with biweekly pay and direct deposit
  • Health Benefits: Comprehensive medical, dental, vision, life, and prescription insurance options
  • Retirement Savings: Optional 401(k) retirement savings plan with company matching
  • Work-Life Balance: Paid holidays and accrued paid time off for relaxation and rejuvenation

Key Responsibilities

  • Provide technical troubleshooting for the CEDIA Custom Integration Channel
  • Respond to inquiries via phone and email from dealers and customers
  • Manage technical escalations from dealers, installers, and end customers
  • Advocate for customers throughout the service process to ensure an exceptional experience
  • Identify opportunities for improvement within the service process
  • Track and report on service activities and outcomes

Required Qualifications

  • 1-2 years of experience in a call center or relevant customer service role
  • 2+ years of experience with consumer electronics
  • Preferred experience in A/V installation or custom home integration
  • Knowledge of Control 4, Crestron, Savant, or other professional control systems is a plus
  • Proven ability to exercise sound judgment and decision-making in resolving escalated customer issues
  • Proficient in Microsoft Office Suite
  • Comfortable learning new software applications
  • Excellent verbal and written communication skills
  • Self-motivated with strong organizational and time management abilities

Physical Requirements

  • Access to a quiet home office with reliable internet connectivity
  • Ability to use a computer, phone, and standard office equipment
  • Capability to sit and/or stand for extended periods
  • Possession of a smartphone with internet access/data plan
  • Ability to lift up to 30 lbs. without assistance

ActionLink is an Equal Opportunity Employer.