Customer Relations Manager

4 weeks ago

Charlotte, North Carolina, United States Century Communities Full time
About the Role:

The Assistant Construction Manager at Century Communities works closely with the Construction Manager and trades on-site to ensure adherence to the construction schedule and overall new Homebuyer satisfaction with their new home. This role is responsible for assisting with managing the job site in all activities related to the new home construction, directing field personnel to complete the project on schedule, within budget, and with quality workmanship that conforms to original plans and specifications.

Key Responsibilities:
  • Assist the Construction Manager with managing the job site and ensuring compliance with development, architectural, and engineering plans and specifications.
  • Direct field personnel to complete the project on schedule, within budget, and with quality workmanship.
  • Maintain constant quality control inspection on all job phases as directed by Construction Managers.
  • Help maintain the construction schedule, identify problems, and provide solutions, emphasizing Cycle Time adherence.
  • Assist with house starts within budgets, validating work is completed before vendor payment.
  • Properly negotiate the best value when Variance Purchase Orders (VPOs) are required, along with obtaining authorization for the reporting manager for any indirect construction expenses necessary to manage the job site.
  • Assist in preparing and filing contractors' paperwork.
  • Use scheduling software and update tasks as directed by the community Construction Manager.
  • Keep the Construction Manager informed of subcontractor work and schedule.
  • Ensure homes are 100% ready at QA Day 1 and 100% ready and clean on the Pre-Closing Orientation (PCO) day.
  • Manage a community for short periods in the absence of a Construction Manager.
  • Be familiar with the Safety and Construction Standards manuals.
  • Perform other duties as needed or assigned.
About You:
  • You have experience in scheduling, ordering, field supervision, and quality control.
  • You are efficient in handling multiple projects and working in a fast-paced environment while being calm and positive.
  • You are proficient with blueprints.
  • You are effective with managers and employees at all levels.
  • You are proactive at developing positive relationships and a productive culture.
  • You have well-developed interpersonal skills and the ability to get along with diverse personalities.
  • You have a "roll-up-your-sleeves" personality and are comfortable working "hands-on" when necessary.
  • You have excellent written and verbal communication skills.
  • You are able to adapt to changing environments.
  • You have attention to detail.
  • You are very organized with a systematic approach to achieving accuracy and efficiency.
  • You are proficient in Microsoft applications (Excel, Word).
  • Previous experience with BuildPro construction software is a plus.
About Century Communities:
  • We are a nation's largest homebuilder and an industry leader in online home sales.
  • We strive to create thriving, enduring neighborhoods with lasting livability, with a focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint.
  • We are committed to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.

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