Customer Success Manager
4 weeks ago
About the Role
We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Meltwater. As a key member of our customer success team, you will be responsible for driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.
Key Responsibilities
- Collaborate with internal stakeholders to align customer needs effectively.
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions.
- Empower clients with tools and resources to cultivate strong advocacy.
- Foster a deep understanding of customers' organizational context and objectives.
- Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities.
- Proactively engage with accounts ahead of renewal dates to support renewals and mitigate risks.
- Take ownership of customer account gross retention.
- Drive client engagement and product adoption.
- Conduct thorough onboarding and training sessions for new customers.
- Gather customer feedback through executive business reviews.
- Identify expansion opportunities and communicate them to Account Managers.
Requirements
- A Bachelor's degree or higher is preferred.
- Demonstrated expertise in customer success, account management, or a related field.
- Exceptional communication and interpersonal skills.
- Results-driven mindset.
- Proactive approach in identifying and addressing customer needs and opportunities.
- Collaborative spirit.
- Excellent written and verbal communication skills in English.
- Willingness to work in a hybrid environment.
About Meltwater
Meltwater is a leading provider of media intelligence and social media monitoring solutions. We empower our customers to make better business decisions by analyzing over a billion pieces of data each day. Our award-winning culture is our north star, driving everything we do from creating an environment where all employees do their best work to delivering customer value by continuously innovating our products.
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