Customer Service and Storage Operations Manager

4 weeks ago


Charlotte, North Carolina, United States Public Storage Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Storage Operations Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage operations, and ensuring a positive experience for our customers.

Key Responsibilities

  • Provide excellent customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage storage operations, including daily storage unit inspections, auditing cash drawers, and making bank deposits.
  • Assess customer storage needs and make suggestions, including selling packing and moving supplies.
  • Work independently at multiple locations, spending time both inside and outside.

Requirements

  • Experience in customer service centered sales environments, including retail, restaurant, fast food, or other service-based companies.
  • Valid driver's license and ability to utilize own vehicle to travel between different work locations and/or while conducting other work-related business.
  • Ability to transport lift/move items weighing up to 35 pounds and spend up to 50% of time in outdoor environments, including climbing stairs and opening large doors.

Benefits

  • Total Rewards package available to our team, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending.
  • Company paid life, accidental death insurance, and exclusive vendor discounts.
  • Mileage reimbursement provided when traveling between properties or other work-related tasks.
  • On-site company housing available to employees at many of our locations (performance and tenure required for eligibility).


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