Customer Success Manager
3 weeks ago
A global-based healthcare company, Tandym Group, is seeking a Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. In this role, the Customer Success Manager will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.
Key Responsibilities:- Onboarding Process: Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of RCM solutions.
- Customer Concerns: Proactively address and resolve customer concerns, issues, or escalations.
- Team Coordination: Coordinate with cross-functional teams and support the implementation of clients to provide timely and effective solutions.
- Relationship Building: Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
- Customer Health: Monitor customer health and engagement levels; identify risk and develop strategies to maximize retention and renewal rates.
- Feedback Gathering: Gather customer feedback regarding product/service enhancements or features needed for their success.
- Success Planning: Develop and execute customer success plans tailored to each customer's objectives.
- 2+ years of Revenue Cycle experience.
- High School Diploma / GED.
- Experience in Project Management.
- Solid problem-solving skills.
- Great interpersonal skills.
- Excellent communication skills (written and verbal).
- Strong attention to detail.
- Highly organized.
- Bachelor's Degree in a related field.
- Prior experience as a Customer Success Manager.
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Customer Success Manager
3 weeks ago
Charlotte, North Carolina, United States Meltwater Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Meltwater. As a key member of our customer success team, you will be responsible for driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.Key ResponsibilitiesCollaborate with...
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Customer Success Manager
4 weeks ago
Charlotte, North Carolina, United States Townsquare Interactive Full timeAbout Townsquare InteractiveTownsquare Interactive is a leading provider of digital marketing solutions for small and medium-sized businesses. Our mission is to empower businesses to thrive in the digital age by providing comprehensive business management software, website design, SEO, social media management, and reputation monitoring.Customer Success Lead...
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Customer Success Manager
4 weeks ago
Charlotte, North Carolina, United States Townsquare Interactive Full timeAbout Townsquare InteractiveWe empower small and medium-sized businesses to thrive through our comprehensive business management platform. Our platform enhances customer flow, ensuring ongoing success. From business management software to website design, SEO, social posts, and reputation monitoring, we have all your digital needs covered.The Customer Success...
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Senior Customer Success Manager
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Senior Customer Success Manager
3 weeks ago
Charlotte, North Carolina, United States Velocity(Holland, OH) Full timeAt Velocity, we're seeking a highly skilled Senior Customer Success Manager to join our team. This role is perfect for an experienced professional who is passionate about delivering exceptional customer experiences and driving business growth.Key Responsibilities:Build and maintain strong relationships with our customers, understanding their needs and...
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Senior Customer Success Manager
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Charlotte, North Carolina, United States Velocity(Holland, OH) Full timeVelocity is seeking a seasoned professional to fill the role of Senior Customer Success Manager. This position requires a dynamic individual who can provide exceptional customer service and develop long-term business relationships. The ideal candidate will have 3 to 5 years of experience in customer service and IT, with a strong ability to manage complex...
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Customer Success Account Manager
4 weeks ago
Charlotte, North Carolina, United States USHEALTH Advisors Full timeJob DescriptionUSHEALTH Advisors is seeking a highly motivated and results-driven Customer Success Account Manager to join our team. As a Customer Success Account Manager, you will be responsible for educating people on their health insurance options and guiding them through the decision-making process based on their unique situation.We are looking for...
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Customer Success Manager
4 weeks ago
Charlotte, North Carolina, United States Meltwater Full timeAbout the RoleWe are seeking a Customer Success Manager to join our team at Meltwater. As a Customer Success Manager, you will play a pivotal role in ensuring the continued success and satisfaction of our valued customers.Key ResponsibilitiesCollaborate with internal stakeholders to align customer needs effectively.Provide strategic guidance and support to...
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Customer Success Manager
3 weeks ago
Charlotte, North Carolina, United States Tandym Group Full timeA leading healthcare company, Tandym Group, is seeking a skilled Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. The ideal candidate will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.Lead the onboarding process for new clients, ensuring a...
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Customer Success Expert
3 weeks ago
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Customer Success Expert
4 weeks ago
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Customer Success Professional
3 weeks ago
Charlotte, North Carolina, United States Tandym Group Full timeSenior Customer Success Agent RoleTandym Group is seeking a skilled Senior Customer Success Agent to manage the upsell of products and customer relationships. Key responsibilities include:Managing customer relationships and identifying opportunities for upsell and cross-sellProviding exceptional customer service and supportEscalating complex issues to...
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Customer Success Lead
3 weeks ago
Charlotte, North Carolina, United States Townsquare Interactive Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Lead to join our team at Townsquare Interactive. As a Customer Success Lead, you will be responsible for driving new customers through the initial deployment of their marketing campaigns post-sale.Key Responsibilities:Communicate with clients to ensure that all of their needs...
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Customer Success Lead
3 weeks ago
Charlotte, North Carolina, United States Townsquare Interactive Full timeJob DescriptionAt Townsquare Interactive, we empower small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer flow, ensuring ongoing success. We offer a range of digital services, including website design, SEO, social posts, and reputation monitoring.The Customer Success Lead Opportunity:As a Customer...
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Customer Success Associate
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Customer Success Advocate
3 weeks ago
Charlotte, North Carolina, United States CPI Security Full timeJob OverviewCPI Security, a leader in the security and automation solutions industry, is seeking a Customer Success Advocate to ensure successful onboarding of new customers and foster positive relationships with our customers and internal teams.This role involves effective communication, problem-solving, and a proactive approach to customer engagement.Key...
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Customer Success Manager
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Charlotte, North Carolina, United States Gamelearn Full timeJob Title: Customer Success Manager - French Market ExpertGame Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.We're on the lookout for a dynamic Customer Success Manager to champion client success and forge lasting relationships in the French Market.As a CSM, you'll...
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Customer Success Representative
3 weeks ago
Charlotte, North Carolina, United States Symmetry Financial Group - Gary Uyemura Full timeUnlock Your Earning PotentialAre you ready to take your career to the next level and earn a system-driven income?At Symmetry Financial Group - Gary Uyemura, we're looking for ambitious individuals to join our team as Customer Success Representatives. As a key member of our team, you'll have the opportunity to build a business that earns you uncapped...
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Customer Success Specialist II
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Charlotte, North Carolina, United States Palmetto Clean Technology Full timeAbout Palmetto Clean TechnologyPalmetto Clean Technology is a leading provider of renewable energy solutions, recognized by Forbes as one of the fastest-growing private companies in the United States. Our mission is to empower homeowners to choose clean energy from renewable resources like solar power.Job Title: Customer Success Specialist IIWe are seeking a...
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Product Success Manager
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