Customer Success Manager

3 weeks ago


Charlotte, North Carolina, United States Tandym Group Full time

A global-based healthcare company, Tandym Group, is seeking a Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. In this role, the Customer Success Manager will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.

Key Responsibilities:
  • Onboarding Process: Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of RCM solutions.
  • Customer Concerns: Proactively address and resolve customer concerns, issues, or escalations.
  • Team Coordination: Coordinate with cross-functional teams and support the implementation of clients to provide timely and effective solutions.
  • Relationship Building: Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
  • Customer Health: Monitor customer health and engagement levels; identify risk and develop strategies to maximize retention and renewal rates.
  • Feedback Gathering: Gather customer feedback regarding product/service enhancements or features needed for their success.
  • Success Planning: Develop and execute customer success plans tailored to each customer's objectives.
Qualifications:
  • 2+ years of Revenue Cycle experience.
  • High School Diploma / GED.
  • Experience in Project Management.
  • Solid problem-solving skills.
  • Great interpersonal skills.
  • Excellent communication skills (written and verbal).
  • Strong attention to detail.
  • Highly organized.
Desired Skills:
  • Bachelor's Degree in a related field.
  • Prior experience as a Customer Success Manager.


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