Healthcare Customer Service Representative

2 weeks ago

Brewer, Maine, United States Northern Light Health Full time

Northern Light Health

Department: Walk-In Clinic

Position Type: PRN

Weekly Hours: Variable

Schedule: Flexible

Overview:

The role serves as the initial point of contact for patients and visitors, responsible for managing appointment scheduling, maintaining patient records, and handling incoming calls.

Key Responsibilities:

  • Coordinate and adjust patient appointments according to physician availability.
  • Welcome patients and visitors with professionalism.
  • Manage phone communications, ensuring timely message recording.
  • Input and update patient registration information and accounts.
  • Handle document photocopying as necessary.
  • Conduct pre-certification for patients when required.
  • Process and document referral requests for patients and healthcare providers.
  • Transcribe correspondence and memos as needed.
  • Ensure regular computer backups are maintained.
  • Sort and manage incoming mail.
  • Handle inquiries from insurance providers.
  • Review and correct transcriptions as necessary.
  • Maintain inventory and order supplies as needed.
  • Adhere to hospital hygiene standards.
  • Follow established standards of behavior.
  • Perform additional duties as assigned.

Additional Information:

Required Skills and Competencies:

  • Results-Oriented: Sets high personal standards and engages others to achieve objectives. Effectively manages time to complete tasks and prioritizes multiple responsibilities.
  • Integrity and Trust: Consistently aligns actions with core values and commitments. Demonstrates reliability and transparency.
  • Respectful Interaction: Treats all individuals fairly and values diversity, fostering an inclusive environment.
  • Adaptability: Quickly learns and adjusts to new challenges and changing priorities, demonstrating resilience in the face of adversity.
  • Emotional Intelligence: Shows self-awareness and empathy, fostering a collaborative work atmosphere.
  • Effective Communication: Communicates clearly and appropriately, ensuring understanding and timely follow-ups.
  • Judgment and Decision-Making: Analyzes complex information to make informed decisions, balancing facts and goals.
  • Accountability: Promotes a culture of accountability, taking ownership of both successes and mistakes.
  • Compassionate Care: Demonstrates genuine concern for others and a commitment to alleviating their distress.
  • Health and Safety Advocacy: Ensures a safe environment for all, promoting healthy behaviors and continuous improvement.
  • Patient-Centered Approach: Understands the importance of quality patient care and actively seeks to enhance the patient experience.
  • Service Orientation: Strives to meet and exceed the expectations of both internal and external customers.

Education:

  • High School Diploma or General Educational Development (GED) required.

Working Conditions:

  • Potential exposure to hazardous materials.
  • Frequent use of computers, including typing, reading, and writing.
  • Ability to lift and move 20 to 30 pounds.
  • Extended periods of sitting, standing, and walking may be required.

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