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Customer Service Representative

2 months ago


Brewer, Maine, United States Bar Harbor Bank & Trust Full time

About the Role

As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will support customers with their day-to-day financial needs, build trusted relationships, and contribute to the bank's growth and prosperity.

Key Responsibilities

  • Assist customers in identifying their financial needs and recommend additional products and services to contribute to the bank's success.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, resolve inquiries effectively, and follow through with customers.

Requirements

This role focuses on obtaining general banking knowledge and mastering routine transactions, including account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Our Culture

We value a strong culture and higher purpose, which drives our success. Our six Brand Behaviors are:

  • Positivity: Be all in. Create a rewarding and exciting place to work.
  • Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
  • Teamwork: Actively share. Build great teams to make positive things happen.
  • Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
  • Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
  • Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.