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Healthcare Customer Service Representative

2 months ago


Brewer, Maine, United States Northern Light Health Full time

Northern Light Health

Department: Walk-In Clinic

Position Type: PRN

Weekly Hours: Variable

Schedule: Flexible

Overview :

This role serves as the initial point of contact for patients and visitors, responsible for scheduling appointments, managing medical records, and handling phone inquiries.

Key Responsibilities :

Organizes and adjusts patient appointments in accordance with physician availability. Welcomes patients and visitors warmly. Manages phone calls, ensuring messages are recorded promptly. Inputs and updates patient registration information and accounts. Photocopies necessary documents as needed. Pre-certifies patients when applicable. Processes and documents referral requests for patients and healthcare providers. Types letters and memos as required. Maintains computer backups. Sorts and processes incoming mail. Handles inquiries from insurance companies. Edits and corrects transcriptions as necessary. Orders and stocks supplies. Adheres to hospital hygiene standards. Follows hospital standards of conduct. Performs additional duties as assigned.

Additional Information :

Skills and Competencies

Achieves Results: Sets high standards for personal outcomes and engages others towards shared goals. Behaves with Integrity: Acts consistently with core values and commitments. Cultivates Respect: Treats all individuals fairly and values diversity. Demonstrates Adaptability: Learns quickly and adjusts to changing priorities. Exhibits Emotional Intelligence: Shows self-awareness and manages relationships effectively. Communicates Effectively: Listens and articulates ideas clearly. Exercises Sound Judgment: Processes complex information for informed decision-making. Fosters Accountability: Encourages a culture of accountability among team members. Practices Compassion: Shows genuine care and support for others. Promotes Health and Safety: Advocates for a safe environment for all. Provides Patient-Centered Care: Focuses on improving patient experiences and outcomes. Serves Others: Strives to meet and exceed the expectations of all stakeholders.

Education Requirements

High School Diploma or General Educational Development (GED) is required.

Working Conditions

May involve exposure to hazardous materials. Requires work with computers, including typing and reading. Involves lifting and moving items weighing 20 to 30 pounds. Requires prolonged periods of sitting, standing, and walking.