Customer Service Representative
3 days ago
As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will have the opportunity to make a real difference in our customers' lives by supporting them with their day-to-day financial needs and building trusted relationships.
Key Responsibilities- Assist Customers with Financial Needs: Help customers identify their financial needs and contribute to the success of the company by recommending additional products and services.
- Recognize and Seize Opportunities: Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
- Gain Industry Knowledge: Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
- Build Trusting Relationships: Build trusting relationships with individuals in the communities we serve.
- Process Transactions: Process transactions for customers in a prompt, efficient, courteous, and professional manner.
- Provide Exceptional Customer Service: Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
- Customer Service Experience: An interest and experience in customer service are essential for this position.
- Working Knowledge of Windows: A working knowledge of Windows is also required.
We know that companies with a strong culture and higher purpose are better places to work and perform better in the long run. As we continue to grow, we strive to ensure our culture remains alive and well, expressed in our six Brand Behaviors:
- Positivity: Be all in. Create a rewarding and exciting place to work.
- Communication: Talk straight. Share the right information clearly and quickly to build great relationships.
- Teamwork: Actively share. Build great teams to make positive things happen.
- Initiative: Embrace change. Value innovation and fresh thinking to continually improve our customer experience and team development.
- Professionalism: Show respect. Treat others with care and respect, because maintaining a professional manner promotes real trust.
- Quality: Build the best. Ensure the highest quality standards are adhered to in everything we do.
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