Inside Sales Account Manager

4 weeks ago

Dallas, Texas, United States AlphaGraphics Full time
Job Summary

We are seeking a highly skilled Inside Sales Account Manager to join our team at AlphaGraphics. This role will be responsible for overseeing print, sign, apparel, promo, mailing, design, and marketing projects from estimation to completion.

Key Responsibilities
  • Assist clients in selecting print, sign, and promo solutions that meet their needs.
  • Manage inbound phone calls and direct them to the appropriate team members.
  • Collaborate with colleagues and managers to ensure accurate pricing and client satisfaction.
  • Identify and capitalize on cross-selling and upselling opportunities.
  • Provide estimates for clients, sales representatives, and internal teams.
  • Follow up with clients via email regarding estimates.
  • Coordinate signage site surveys as required.
  • Conduct face-to-face consultations with walk-in clients as necessary.
  • Manage email, phone, and web orders, progressing them through the production pipeline.
  • Cover for absent staff members, both in-person and remotely.
  • Promptly respond to client and staff inquiries via phone and email.
  • Distribute marketing materials and thank-you cards as needed.
  • Identify and relay larger business opportunities to management.
  • Address client issues promptly and effectively.
  • Cultivate and maintain strong client relationships.
  • Reactive inactive accounts.
Requirements
  • Exceptional written and verbal communication skills.
  • Ability to work efficiently and accurately in a fast-paced environment.
  • Proven sales ability across a comprehensive product range.
  • Commitment to meeting client needs to the best of one's ability.
  • Capability to work autonomously and as part of a team.
  • Strong problem-solving skills with a focus on solutions.
  • Professional and approachable demeanor.
  • Proficiency in standard computer software applications.
  • Willingness to learn and adapt to new software platforms.
  • Minimum one year sales experience required.
What We Offer
  • Full-time position at a reputable and stable company with over 39 years of industry presence.
  • Supportive and positive work environment fostering camaraderie and enthusiasm.
  • Comprehensive benefits package including medical, dental, paid time off, and bonus incentives.
  • Opportunity for professional growth and recognition within a company that values individual contributions.
  • Competitive compensation commensurate with experience.

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