Inside Sales Account Manager
1 week ago
We are seeking a highly skilled Inside Sales Account Manager to join our team at AlphaGraphics Knox Street. As a key member of our sales team, you will be responsible for overseeing print, sign, apparel, promo, mailing, design, and marketing projects from estimation to completion.
Key Responsibilities- Assist clients in selecting print, sign, apparel, and promo solutions that meet their needs and budget.
- Manage inbound phone calls, directing them appropriately to ensure timely and effective communication with clients and team members.
- Collaborate with colleagues and managers to ensure accurate pricing and client satisfaction.
- Identify and capitalize on cross-selling and upselling opportunities to drive revenue growth.
- Provide estimates for clients, sales representatives, and internal teams, ensuring timely and accurate delivery.
- Follow up with clients via email regarding estimates and project status.
- Coordinate signage site surveys as required to ensure accurate measurements and installation.
- Conduct face-to-face consultations with walk-in clients as necessary to provide personalized service and solutions.
- Manage email, phone, and web orders, progressing them through the production pipeline to ensure timely delivery.
- Cover for absent staff members, both in-person and remotely, to ensure seamless service and support.
- Promptly respond to client and staff inquiries via phone and email, providing timely and effective communication.
- Distribute marketing materials and thank-you cards as needed to maintain strong client relationships.
- Identify and relay larger business opportunities to management for further development and growth.
- Address client issues promptly and effectively, ensuring client satisfaction and loyalty.
- Cultivate and maintain strong client relationships through regular communication and personalized service.
- Reactive inactive accounts to ensure timely and effective communication and service.
- Exceptional written and verbal communication skills to effectively communicate with clients and team members.
- Ability to work efficiently and accurately in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proven sales ability across a comprehensive product range, with a strong understanding of print, sign, and marketing solutions.
- Commitment to meeting client needs to the best of one's ability, ensuring timely and effective delivery of services.
- Capability to work autonomously and as part of a team, collaborating with colleagues and managers to achieve sales and revenue goals.
- Strong problem-solving skills with a focus on solutions, identifying and capitalizing on opportunities to drive revenue growth.
- Professional and approachable demeanor, with a strong understanding of customer service principles and practices.
- Proficiency in standard computer software applications, including CRM systems and marketing tools.
- Willingness to learn and adapt to new software platforms and technologies, ensuring timely and effective delivery of services.
- Minimum one year sales experience required, with a strong understanding of print, sign, and marketing solutions.
- Full-time position at a reputable and stable company with over 39 years of industry presence.
- Supportive and positive work environment fostering camaraderie and enthusiasm, with opportunities for professional growth and recognition.
- Comprehensive benefits package including medical, dental, paid time off, and bonus incentives, ensuring a competitive compensation package.
- Opportunity for professional growth and recognition within a company that values individual contributions and teamwork.
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