Technical Support Specialist, Partner Care

4 weeks ago


Orlando, Florida, United States NBCUniversal Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our Partner Care team at NBCUniversal. As a Technical Support Specialist, you will be responsible for providing advanced technical support and consultation to our most valuable course partners.

Key Responsibilities

  • Provide technical support and consultation to course partners, including onsite staff, corporate leadership, and contracted or internal/municipal IT teams.
  • Analyze, diagnose, and resolve product and IT related cases involving NBC Sports Next's proprietary software applications.
  • Perform a wide variety of tasks, acting as both an industry and technology consultant in providing elite service and the highest level of technical acumen.
  • Document defect replication steps and feature requests in the product management system.
  • Take ownership of personal training needs and constantly seek ways to enhance knowledge and skills.

Requirements

  • 2+ years of relevant experience in a technical/software Operations or Help-Desk environment.
  • IT certifications required: A+, Network+, CompTIA Cloud+.
  • Advanced TCP/IP, LAN, WAN, knowledge.
  • Intermediate understanding of cloud environments & cloud networking (VLAN & Azure).
  • Prior experience supporting software programs running SQL databases.
  • Prior experience supporting FinTech, or as a Payment Facility vendor.
  • Prior experience supporting Cloud Based and/or Wi-Fi connected SAAS platforms.
  • Working knowledge installing and troubleshooting MS Windows 11 & 10 OS.
  • Ability to install and troubleshoot hardware.

Preferred Qualifications

  • College degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Prior experience with NBC Sports Next software, or supporting cloud based or locally hosted SAAS products.
  • Familiarity with golf preferred, or previous experience with golf and technology products strongly desired.

About NBCUniversal

NBCUniversal is a subsidiary of Comcast Corporation. We are a leading media and entertainment company that creates and distributes world-class content across our portfolio of film, television, and streaming platforms. We are committed to fostering a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard.



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