Technical Support Specialist, Partner Care
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our Partner Care team at NBCUniversal. As a Technical Support Specialist, you will be responsible for providing advanced technical support and consultation to our most valuable course partners.
Key Responsibilities
- Provide technical support and consultation to course partners, including onsite staff, corporate leadership, and contracted or internal/municipal IT teams.
- Analyze, diagnose, and resolve product and IT related cases involving NBC Sports Next's proprietary software applications.
- Perform a wide variety of tasks, acting as both an industry and technology consultant in providing elite service and the highest level of technical acumen.
- Document defect replication steps and feature requests in the product management system.
- Take ownership of personal training needs and constantly seek ways to enhance knowledge and skills.
Requirements
- 2+ years of relevant experience in a technical/software Operations or Help-Desk environment.
- IT certifications required: A+, Network+, CompTIA Cloud+.
- Advanced TCP/IP, LAN, WAN, knowledge.
- Intermediate understanding of cloud environments & cloud networking (VLAN & Azure).
- Prior experience supporting software programs running SQL databases.
- Prior experience supporting FinTech, or as a Payment Facility vendor.
- Prior experience supporting Cloud Based and/or Wi-Fi connected SAAS platforms.
- Working knowledge installing and troubleshooting MS Windows 11 & 10 OS.
- Ability to install and troubleshoot hardware.
Preferred Qualifications
- College degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Prior experience with NBC Sports Next software, or supporting cloud based or locally hosted SAAS products.
- Familiarity with golf preferred, or previous experience with golf and technology products strongly desired.
About NBCUniversal
NBCUniversal is a subsidiary of Comcast Corporation. We are a leading media and entertainment company that creates and distributes world-class content across our portfolio of film, television, and streaming platforms. We are committed to fostering a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard.
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