Senior Fraud Operations Manager

2 weeks ago

Sacramento, California, United States The Ladders Full time
POSITION: SENIOR MANAGER - FRAUD OPERATIONS
STATUS: EXEMPT
REPORTS TO: DIRECTOR - FRAUD SERVICES
DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS
JOB CODE: 11694

SALARY RANGE: $129,400.00 - $150,000.00 ANNUALLY

OVERVIEW:

The Senior Manager of Fraud Operations will spearhead the establishment and management of a robust investigative framework addressing various fraud domains, including identity theft, financial fraud, loss prevention, cybersecurity threats, platform misuse, fraud syndicates, and organized crime. Extensive experience in financial industry best practices for fraud prevention and resolution is essential. This role entails accountability for the operational oversight of the Financial Investigations department and its personnel. The objective is to meet or surpass the established goals and service standards for identifying, mitigating, and resolving fraudulent activities impacting the organization. This position will also coordinate all fraud-related initiatives across the institution, including examination management, risk assessment implementation, and the development of specialized training programs. A strong emphasis on managing cases and fraud alerts will be crucial for success. The role requires the development of a highly skilled team dedicated to safeguarding the organization’s assets and assisting members during fraud incidents. Evaluating diverse situations for associated risks to implement appropriate resolutions based on current risk tolerances is a key responsibility. The implementation of strategic fraud priorities to measure the success of the fraud program will be vital. Tracking team performance and managing daily service level agreements will be essential for achieving objectives. Proficiency with fraud case management systems and their evaluation is required. The ability to cultivate and inspire high team performance will be a significant factor in achieving success.

KEY RESPONSIBILITIES:
  1. Operational Oversight: Ensure that production targets and service level agreements (SLAs) are consistently met. Effectively manage the capacity planning for investigation workloads, including agent optimization and case aging. Proactively identify and implement continuous process enhancements to boost efficiency, reduce costs, and minimize risks while ensuring minimal impact on members and adherence to regulations. Establish and enforce standard operating procedures for fraud investigations to ensure uniformity and efficiency across teams.
  2. Performance Monitoring: Develop and track key performance indicators (KPIs) utilizing scorecards to evaluate the effectiveness of fraud investigations and pinpoint areas for enhancement. Possess a comprehensive understanding of fraud-related data and generate reports for in-depth analysis while delivering high-quality reporting to management. Formulate operational strategies to mitigate fraud-related losses.
  3. Regulatory Adherence: Maintain ongoing expertise in fraud regulations, including a thorough understanding of state and federal laws relevant to compliance within the financial sector.
  4. Team Development: Proven experience in building high-performance teams is essential. This role will promote a positive and engaging work atmosphere for each team member by encouraging skill development, coaching for improvement, and inspiring others through actions and words.
  5. Quality Assurance: Utilize quality monitoring reports and data management to compile and assess performance at both departmental and individual levels. Ensure quality assurance for all investigation cases.
  6. Collaborative Engagement: Work alongside cross-functional teams to devise and implement effective strategies and initiatives to combat fraud. Foster and maintain strong relationships with all internal departments, other financial institutions, law enforcement agencies, and vendors.
  7. Project Involvement: Participate in projects, training, and educational sessions related to departmental functions as directed by management.
  8. Member Support: Deliver exceptional service to members affected by fraud. Handle escalations, exceptions, and complex issues effectively.
  9. Represent the organization in interactions with business and trade associations, members, and regulatory bodies. Attend industry events and conferences to enhance the organization's reputation.
  10. Develop and maintain an understanding of relevant regulatory requirements and inherent risks associated with job responsibilities, establishing control activities to mitigate those risks.
  11. Travel as necessary.
  12. Perform additional duties as assigned.
REQUIRED SKILLS AND QUALIFICATIONS:
  1. EDUCATION: A Bachelor’s degree in Criminal Justice or a related field is preferred. Relevant work experience may be considered in lieu of a four-year degree.
  2. EXPERIENCE: Minimum of 7 years in progressive fraud management, compliance, or security roles within a financial institution, or a comparable combination of education and experience emphasizing fraud management. Experience in large financial services organizations is preferred.
KNOWLEDGE AND ABILITIES:
  • Comprehensive understanding of credit union products and compliance with federal regulations.
  • Knowledge of operational process management and improvement.
  • Advanced understanding of fraud, dispute processes, and anti-money laundering techniques.
  • Strong leadership skills with a focus on team motivation and career development.
  • Exceptional organizational skills, with the ability to prioritize tasks effectively.
  • Strong attention to detail in managing and investigating files.
  • Ability to communicate effectively with internal and external stakeholders.
  • Strong ethical standards and professionalism.
  • Positive and enthusiastic demeanor with the ability to handle sensitive member situations compassionately.
  • Proficient in operating fraud case management systems and standard office technology.
  • Self-motivated with sound judgment, capable of working independently and collaboratively.
  • Complete all industry registration and compliance requirements.
PHYSICAL REQUIREMENTS:
  1. Prolonged sitting with occasional mobility required.
  2. Corrected vision within normal range.
  3. Hearing within normal range, with accommodations provided if necessary.
  4. Occasional movements throughout the department to interact with staff and complete tasks.
  5. Extended work hours may be necessary to fulfill responsibilities.
  6. Minimal travel required to enhance knowledge and skills in fraud management.
  7. Availability to respond to mobile communications as needed.
CERTIFICATIONS:

Two or more of the following certifications are required: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE).

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND MAY INCLUDE ADDITIONAL DUTIES AS ASSIGNED.

  • Senior Fraud Operations Manager

    2 weeks ago

    Sacramento, California, United States The Ladders Full time

    POSITION: SENIOR MANAGER - FRAUD OPERATIONS STATUS: EXEMPT REPORTS TO: DIRECTOR - FRAUD SERVICES DEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONS JOB CODE: 11694SALARY RANGE: $129,400.00 - $150,000.00 ANNUALLYOVERVIEW: The Senior Manager of Fraud Operations will spearhead a robust investigative framework addressing diverse fraud domains, such as identity...

  • Fraud Countermeasure Operations Manager

    2 weeks ago

    Sacramento, California, United States Golden 1 Full time

    GENERAL OVERVIEW:The Manager of Fraud Countermeasure Rapid Deployment will be dedicated to combating fraud and supporting members affected by fraudulent activities. This position requires extensive experience in fraud prevention and resolution within the financial sector, with a strong emphasis on managing fraud alerts effectively.This role is tasked with...

  • Senior Cybersecurity and Fraud Engineer

    2 days ago

    Sacramento, California, United States Employment Development Department Full time

    Job SummaryThe Employment Development Department (EDD) is seeking a highly skilled Senior Cybersecurity and Fraud Engineer to join our team. As a key member of our Cybersecurity Operations and Fraud Center, you will be responsible for leading and performing technical engineering duties to support security and fraud-related issues.Key ResponsibilitiesLead and...

  • Fraud Prevention Specialist

    2 weeks ago

    Sacramento, California, United States Vets Hired Full time

    Position Overview:The Fraud Prevention Specialist (FPS) is accountable to the Security Manager or Senior Security Manager. This role is integral to supporting the Security Program and the Chief Security Officer (CSO) by establishing and managing a robust framework aimed at preventing, detecting, investigating, and prosecuting fraud and theft across various...

  • Manager of Fraud Mitigation Strategies

    2 weeks ago

    Sacramento, California, United States Golden 1 Full time

    GENERAL OVERVIEW:The Fraud Countermeasure Operations Manager will be dedicated to combating fraud and supporting members affected by fraudulent activities. This position requires extensive experience in financial industry fraud prevention and resolution practices. A strong emphasis on managing fraud alerts is essential for achieving success.This role is...

  • Fraud Prevention Rapid Response Manager

    2 weeks ago

    Sacramento, California, United States The Ladders Full time

    POSITION: MANAGER OF FRAUD MITIGATION AND RAPID RESPONSE STATUS: EXEMPT REPORTS TO: DIRECTOR OF FRAUD SERVICES DEPARTMENT: FRAUD PREVENTION AND RISK MANAGEMENT JOB CODE: 11693SALARY RANGE: $108,500.00 - $115,000.00 ANNUALLYOVERVIEW: The Manager of Fraud Mitigation and Rapid Response is dedicated to combating fraudulent activities and supporting members...

  • Fraud Response Team Manager

    2 weeks ago

    Sacramento, California, United States Golden 1 Full time

    GENERAL OVERVIEW:The Manager of Fraud Countermeasure Rapid Deployment will be dedicated to combating fraudulent activities and providing support to members affected by fraud. This position requires extensive knowledge of financial industry best practices in fraud prevention and resolution.The individual will lead a swift response team focused on...

  • Fraud Prevention Rapid Response Manager

    2 weeks ago

    Sacramento, California, United States Golden 1 Credit Union Full time

    Position Overview:The Fraud Prevention Rapid Response Manager is dedicated to combating fraud and supporting members affected by fraudulent activities. This role demands extensive experience in fraud prevention and resolution within the financial sector, with a strong emphasis on managing fraud alerts effectively.Key Responsibilities:Incident Management:Lead...

  • Security Investigator

    3 days ago

    Sacramento, California, United States Vets Hired Full time

    About the JobThe Security Investigator plays a critical role in the prevention, detection, and investigation of fraud and theft across all functional and geographic units of Vets Hired. Reporting directly to the Security Manager or Sr. Security Manager, this position requires a dynamic, self-motivated individual with a high level of expertise in conducting,...

  • Fraud Investigation Specialist

    2 weeks ago

    Sacramento, California, United States Berkshire Hathaway Homestate Company group Full time

    POSITION OVERVIEWBerkshire Hathaway Homestate Companies, a leader in the insurance sector, is seeking a dedicated Fraud Investigation Specialist. This role is crucial for identifying and addressing potential fraudulent activities within our Workers Compensation Division. The ideal candidate will be adept at conducting thorough investigations into suspected...

  • Facilities Operations Manager

    2 weeks ago

    Sacramento, California, United States Oakmont Senior Living Full time

    Position: Facilities Operations Manager Pay Range: $41.00 per hour Oakmont of Eat Sacramento is a distinguished senior living community located on a beautifully landscaped campus. Managed by Oakmont Management Group, we offer exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a fulfilling lifestyle with personalized...

  • Senior IT Operations Manager

    1 week ago

    Sacramento, California, United States Office of Data and Innovation Full time

    Job Overview and Responsibilities This role offers flexible work arrangements in line with organizational telecommuting guidelines. The Office of Data and Innovation (ODI) is currently functioning in a hybrid model, with team members expected to be present in the office two days a week. We are in search of a Senior IT Operations Manager to become a...

  • Senior Manager of Retail Operations

    2 weeks ago

    Sacramento, California, United States Connected Careers Page Full time

    Job OverviewCompany BackgroundConnected International, Inc. (Connected Cannabis Co.) stands as a premier vertically integrated cannabis enterprise, recognized for its excellence in breeding, cultivation, manufacturing, and distribution of high-quality cannabis products. With a robust operational footprint across California, Arizona, and Florida, we have...

  • Medi-Cal Fraud Enforcement Attorney

    5 days ago

    Sacramento, California, United States California Department of Justice Full time

    About the RoleWe are seeking a highly skilled and dedicated Attorney to join our team at the California Department of Justice. As a member of our Division of Medi-Cal Fraud and Elder Abuse, you will play a critical role in investigating and prosecuting cases of elder abuse and neglect in California.Key ResponsibilitiesCollaborate with a multidisciplinary...

  • Senior Manager of Retail Operations

    2 weeks ago

    Sacramento, California, United States Connected Careers Page Full time

    Job OverviewCompany OverviewConnected International, Inc. (Connected Cannabis Co.) stands as a premier vertically integrated cannabis enterprise, renowned for its expertise in breeding, cultivation, manufacturing, and distribution of high-quality cannabis products. With a significant operational footprint across California, Arizona, and Florida, we pride...

  • Senior Operations Manager

    2 days ago

    Sacramento, California, United States Plasma International Ltd Full time

    About the JobJob Summary: We are seeking a seasoned Senior Operations Manager to lead battery cell manufacturing operations and implement critical standard operating procedures and health and safety protocols.Key ResponsibilitiesProcess Excellence: Develop and refine battery cell production processes to ensure efficiency, scalability, and product...

  • Senior Operations Manager

    2 days ago

    Sacramento, California, United States Carvana Full time

    About CarvanaAt Carvana, our mission is to deliver a no-hassle, better car buying experience. We strive to provide only the highest quality vehicles to our customers, and we're actively looking for passionate and talented individuals who can help us achieve this goal.Position OverviewThe Reconditioning Operations Manager role oversees multiple reconditioning...

  • Senior Generator Operations Manager

    3 days ago

    Sacramento, California, United States National Power, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Generator Operations Manager to join our team at National Power, LLC. As a key member of our operations team, you will be responsible for overseeing the service operations for a single National Power customer in the broadband industry.Key ResponsibilitiesTeam Leadership: Supervise and direct a...

  • Senior Operations Leader

    2 weeks ago

    Sacramento, California, United States The Ladders Full time

    POSITION: SENIOR OPERATIONS MANAGERSTATUS: EXEMPTREPORTS TO: VICE PRESIDENT - OPERATIONSDEPARTMENT: ACCOUNT SERVICESJOB CODE: 11720SALARY RANGE: $129,400.00 - $140,000.00 ANNUALLYOVERVIEW:The Senior Operations Manager plays a pivotal role in enhancing and sustaining the performance of the Deposit Servicing division while preparing for future growth at The...

  • Senior Vice President of Operations

    2 weeks ago

    Sacramento, California, United States Sutter Health Sacramento Sierra Region Full time

    Overview: Sutter Health Sacramento Sierra Region is on the lookout for a dynamic and experienced Senior Vice President of Operations to lead our operational initiatives and drive excellence across our healthcare services.Position Summary: The Senior Vice President of Operations will be responsible for comprehensive operational management within our...