Fraud Prevention Rapid Response Manager
2 weeks ago
The Fraud Prevention Rapid Response Manager is dedicated to combating fraud and supporting members affected by fraudulent activities. This role demands extensive experience in fraud prevention and resolution within the financial sector, with a strong emphasis on managing fraud alerts effectively.
Key Responsibilities:
Incident Management:
Lead a rapid response team focused on investigating fraud incidents and ensuring a consistent approach to each case. Develop actionable plans for the team to address specific fraud situations.
Primary Contact for Fraud Incidents:
Act as the representative for Fraud Services within the Enterprise Incident Response Team (IRT), driving efforts to manage incidents and maintaining communication with stakeholders throughout the incident lifecycle.
Regulatory Compliance:
Maintain expertise in fraud-related regulations, ensuring a thorough understanding of both state and federal laws pertinent to credit union compliance.
Team Leadership:
Build and nurture high-performing teams, fostering a positive work environment that encourages skill development and enhances employee morale.
Performance Measurement:
Utilize quality monitoring and data management to track departmental and individual performance, conducting staff reviews in alignment with organizational schedules.
New Account Fraud Oversight:
Supervise the fraud review process for new account openings to prevent the establishment of fraudulent accounts.
Member Experience Management:
Handle escalated issues and complex cases, representing the credit union in interactions with members, business associations, and regulatory bodies. Develop a comprehensive understanding of regulatory requirements and risks, implementing control measures to mitigate those risks.
Qualifications:
Education:
A Bachelor’s degree in a related field is preferred, though equivalent work experience may be considered in lieu of a degree.
Experience:
A minimum of seven years in Regulatory Compliance, Banking, Fraud Investigations, or related fields within the financial services industry is required, alongside at least five years of leadership experience managing teams.
Knowledge and Skills:
A deep understanding of credit union products and compliance with federal regulations is essential. Candidates should possess advanced knowledge of fraud prevention, anti-money laundering practices, and investigative techniques.
Physical Requirements:
Prolonged periods of sitting may be required, with occasional mobility necessary for departmental interactions. Candidates should have corrected vision and normal hearing capabilities.
Licenses and Certifications:
Two or more of the following certifications are required: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), or Credit Union Compliance Expert (CUCE).
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