Fraud Prevention Rapid Response Manager

2 weeks ago

Sacramento, California, United States The Ladders Full time
POSITION: MANAGER OF FRAUD MITIGATION AND RAPID RESPONSE
STATUS: EXEMPT
REPORTS TO: DIRECTOR OF FRAUD SERVICES
DEPARTMENT: FRAUD PREVENTION AND RISK MANAGEMENT
JOB CODE: 11693

SALARY RANGE: $108,500.00 - $115,000.00 ANNUALLY

OVERVIEW:

The Manager of Fraud Mitigation and Rapid Response is dedicated to combating fraudulent activities and supporting members affected by fraud. This role requires extensive experience in fraud prevention and resolution within the financial sector. A strong emphasis on managing fraud alerts is crucial for success. The manager will lead a rapid response unit tasked with investigating fraud incidents and ensuring a consistent approach to these events. This position will represent Fraud Services on Enterprise Incident Response Teams during fraud occurrences and will oversee the evaluation of new account openings for potential fraud. The manager will cultivate a skilled team to safeguard the credit union's assets and assist members during active fraud situations. Evaluating various scenarios for associated risks to implement appropriate solutions based on current risk tolerances is essential. Building cross-functional relationships within the credit union to enhance internal support is also a key responsibility. Monitoring team performance and adhering to service level agreements will be vital for this role. Familiarity with fraud case management systems and their assessment is required. The ability to inspire and lead a high-performing team will be a significant factor in achieving success.

KEY RESPONSIBILITIES:
  1. Incident Management: Efficiently oversee fraud incidents by deploying a rapid response team focused on affected members and mitigating the actions of fraudsters. Responsible for formulating action plans for the response team to address cases linked to incidents.
  2. Primary Fraud Incident Liaison: Act as the representative for Fraud Services within the Enterprise Incident Response Team (IRT). Lead incident response initiatives and maintain communication with stakeholders throughout the incident lifecycle, ensuring the resolution of service impacts on fraud operations.
  3. Regulatory Compliance: Maintain expertise in fraud-related regulations, including a comprehensive understanding of federal and state laws relevant to credit union compliance, such as OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act, and Anti-Money Laundering laws.
  4. Team Leadership: Proven experience in developing high-performance teams is essential. This role will create a positive and engaging work atmosphere, fostering skill development, coaching for improvement, and inspiring team members through effective leadership.
  5. Performance Monitoring: Utilize quality monitoring reports and data management to assess performance at both departmental and individual levels. Conduct staff evaluations in line with credit union schedules.
  6. New Account Fraud Oversight: Supervise the fraud review process for new accounts (both deposits and loans) initiated online and in-branch to prevent the establishment of fraudulent accounts.
  7. Member Experience Management: Handle escalated issues, exceptions, and complex problem resolutions.
  8. Represent the credit union in interactions with business and trade associations, members, and regulatory bodies. Participate in industry events and promote the credit union's reputation.
  9. Develop and maintain an understanding of relevant regulatory requirements and risks associated with job responsibilities, establishing control measures to mitigate those risks in line with the credit union's risk appetite.
  10. Travel as necessary.
  11. Perform additional duties as assigned.
SKILLS AND QUALIFICATIONS:
  1. EDUCATION: A Bachelor's degree or related field is preferred. Relevant work experience may be considered in lieu of a degree.
  2. EXPERIENCE:
  • A minimum of seven years in Regulatory and/or Compliance, Credit Union/Banking, Fraud Investigations, or equivalent experience in the financial services sector, along with experience in process management and improvement.
  • At least five years of leadership experience managing a team of five or more in a professional setting.
  1. KNOWLEDGE/SKILLS:
  • In-depth subject matter expertise and comprehensive understanding of credit union products, along with knowledge of compliance with all Federal Regulations.
  • Experience in process management and improvement.
  • Advanced knowledge of fraud, anti-money laundering, dispute processes, and investigative techniques related to suspicious activities.
  • Strong leadership abilities with a focus on motivation and career development.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple high-priority assignments simultaneously.
  • Attention to detail in investigations, with a focus on timelines and recovery.
  • Effective communication skills for interaction with internal and external stakeholders.
  • Strong ethical standards and professionalism.
  • A positive and enthusiastic demeanor, capable of handling sensitive member situations with care.
  • Proficiency in operating fraud case management systems and basic PC knowledge.
  • Self-motivated with sound judgment, able to work independently and collaboratively.
PHYSICAL REQUIREMENTS:
  1. Prolonged periods of sitting with occasional mobility required.
  2. Corrected vision within normal limits.
  3. Normal hearing range; assistive devices will be provided if necessary.
  4. Occasional movement throughout the department for interaction with staff and task completion.
  5. Extended work hours may be necessary to fulfill responsibilities.
  6. Minimal travel may be required to enhance knowledge and skills in fraud management.
  7. Availability to respond to mobile communications as needed.
CERTIFICATIONS:

Possession of two or more of the following certifications is required: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE).

OTHER DETAILS:
  • Job Family: Manager
  • Job Function: Manager
  • Pay Type: Salary
  • Employment Type: Flex/Hybrid
  • Minimum Hiring Rate: $108,500.00
  • Maximum Hiring Rate: $115,000.00

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