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Fraud Response Team Manager

2 months ago

Sacramento, California, United States Golden 1 Full time
GENERAL OVERVIEW:

The Manager of Fraud Countermeasure Rapid Deployment will be dedicated to combating fraudulent activities and providing support to members affected by fraud. This position requires extensive knowledge of financial industry best practices in fraud prevention and resolution.

The individual will lead a swift response team focused on investigating fraud cases linked to specific incidents, ensuring a consistent approach to incident management. This role will also represent Fraud Services on Enterprise Incident Response Teams during fraud occurrences and oversee the fraud assessment of new account openings.

KEY RESPONSIBILITIES:

  • Incident Management: Efficiently manage fraud incidents by deploying a rapid response team to assist affected members and address fraudulent activities.
  • Primary Fraud Incident Liaison: Act as the representative for Fraud Services within the Enterprise Incident Response Team, driving efforts to resolve incidents and maintaining communication with stakeholders throughout the incident lifecycle.
  • Regulatory Compliance: Stay informed on fraud-related regulations and compliance requirements, including state and federal laws pertinent to credit unions.
  • Team Leadership: Build and nurture high-performing teams, fostering a positive work environment that encourages skill development and employee engagement.
  • Performance Monitoring: Utilize quality monitoring and data management to track departmental and individual performance, conducting staff reviews as necessary.
  • New Account Fraud Oversight: Supervise the fraud review process for new accounts to prevent the establishment of fraudulent accounts.
  • Member Relations: Handle escalated issues and complex cases, representing the credit union in interactions with members and regulatory bodies.

QUALIFICATIONS:

  • Bachelor's degree or equivalent experience in a related field.
  • A minimum of seven years in Regulatory Compliance, Fraud Investigations, or a related area within the financial services sector.
  • Five or more years of leadership experience managing teams.

SKILLS AND KNOWLEDGE:

  • In-depth understanding of credit union products and federal regulations.
  • Expertise in fraud detection, anti-money laundering, and suspicious activity investigations.
  • Strong leadership abilities with a focus on team motivation and development.
  • Excellent organizational skills and attention to detail.
  • Effective communication skills for collaboration with internal and external stakeholders.

PHYSICAL REQUIREMENTS:

Ability to sit for extended periods, with occasional mobility required. Must be able to communicate effectively and manage tasks efficiently in a dynamic environment.