Customer Service Ambassador

4 days ago


Springfield, Tennessee, United States Airtech International Inc Full time
About the Role

Airtech International Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and serving as the primary interface with internal and external customers.

Key Responsibilities
  • Customer Service: Provide timely and effective resolution to customer inquiries and concerns, ensuring a high level of customer satisfaction.
  • Product Knowledge: Stay up-to-date on product pricing, availability, and lead times to provide accurate information to customers.
  • Account Management: Manage a portfolio of diverse domestic and international accounts, building strong relationships with customers and identifying opportunities for growth.
  • Order Management: Input purchase orders into the ERP system with accuracy and efficiency, managing order changes, adjustments, cancellations, credits, and return authorizations.
  • Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders to ensure seamless order fulfillment and customer satisfaction.
  • Problem-Solving: Identify and resolve complex customer issues, presenting acceptable solutions and alternatives quickly and following up to ensure resolution.
  • Team Collaboration: Work closely with manufacturing, engineering, quotations, sales, and shipping teams to achieve customer satisfaction and drive business growth.
Requirements
  • Education: High school diploma or GED equivalent required; some college preferred but not required.
  • Experience: 2+ years of relevant work experience in customer service, account management, or a related field.
  • Skills: Strong communication and problem-solving skills, ability to work independently and as part of a team, and proficiency in data entry and ERP systems (Navision/MS Dynamics preferred).
About Airtech International Inc

Airtech International Inc is a family-owned, community-focused, global leader in the manufacture of high-performance composite parts. We are committed to equal employment opportunity and do not discriminate based on an individual's race, religion, creed, color, sex, age, national origin, or any other characteristic protected by applicable law.



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