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Facility Operations Manager

2 months ago

Springfield, Tennessee, United States Storage Rentals of America Full time
Position Overview

Storage Rentals of America is seeking a dedicated Facility Operations Manager to become a vital part of our dynamic team. Join us as we enhance the self-storage experience.

Are you someone who thrives in an active environment and enjoys engaging with customers? If so, this role may be the perfect fit for you.

As a leading Property Management firm, we prioritize employee satisfaction and work-life balance. With us, you can expect to be home for dinner and have the flexibility to enjoy your personal time. We are in search of an individual who is passionate about customer interaction, enjoys being on the move, and is comfortable working autonomously.

What is our business about?

We specialize in acquiring and managing self-storage facilities. Originating in Florida, we have expanded our operations to encompass over 460 properties across 30 states. Our mission is to deliver affordable, clean, and secure storage solutions to our clients.

What benefits do we offer?

  • Competitive salary with performance-based bonuses
  • On-demand pay options for financial flexibility
  • Comprehensive medical coverage for employees
  • Dental and vision insurance for complete care
  • Eight paid holidays annually
  • Generous Paid Time Off (PTO) that increases with tenure
  • Paid maternity and parental leave for new families
  • 401(k) plan with significant employer matching
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) for tax-efficient savings
  • GAP insurance for additional financial security
  • Employer-sponsored life insurance and long-term disability coverage
  • Discounts on storage services
  • Access to voluntary benefits for tailored coverage
  • Opportunities for professional development and growth
  • A collaborative and inclusive workplace culture

What will your responsibilities include?

Sales Development:

  • Assist clients in understanding our range of products and services.
  • Engage with potential customers to address any hesitations.
  • Facilitate the explanation and execution of lease agreements.

Customer Support:

  • Address customer inquiries and provide clear answers to their questions.
  • Manage customer complaints with professionalism and care.
  • Contact tenants regarding overdue accounts to ensure timely payments.
  • Maintain open communication with other departments to foster teamwork.
  • Deliver exceptional customer service to build trust and reliability.

Facility Upkeep:

  • Ensure cleanliness of storage units for incoming customers.
  • Maintain a tidy environment in both the office and property.
  • Conduct regular inspections of the property to ensure functionality.

Additional Responsibilities:

  • Occasionally transport cash deposits to the bank.
  • Complete necessary paperwork, including tenant communications and reports.

What qualifications are we looking for?

  • Reliable transportation and a valid driver's license are essential.
  • Experience in the storage rental industry is preferred, but customer service management experience is also valuable.
  • Availability during business hours, including weekends and holidays, is required.
  • Proficiency in Microsoft Office is necessary for daily tasks.
  • Ability to work independently or within a small team is important.
  • Physical capability to lift up to 50 lbs and perform regular property walks is required.

Storage Rentals of America is an Equal Opportunity Employer.