Customer Service Representative
3 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Spark Talent Acquisition, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate delivery of services, and maintaining positive relationships with internal and external stakeholders.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Order Management: Manage customer orders, ensuring accurate and timely delivery, and communicating with customers and internal teams as needed.
- Relationship Building: Develop and maintain strong relationships with customers, internal stakeholders, and external partners.
- Problem Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
- Communication: Effectively communicate with customers, internal teams, and external partners, ensuring clear and concise information is shared.
- Process Improvement: Identify opportunities for process improvement, implementing changes to enhance customer satisfaction and operational efficiency.
- Training and Development: Participate in training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Minimum of 3 years of experience in a customer service role, preferably in an automotive environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in OEM-based EDI systems.
- Knowledge: In-depth knowledge of ISO 14001:2015, IATF 16949, and customer-specific requirements.
Working Conditions:
This is a full-time, direct hire opportunity. The ideal candidate will be able to work in a team environment, communicate effectively, and maintain a high level of customer satisfaction.
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