Client Relations Specialist

2 weeks ago

Springfield, Tennessee, United States TMX Finance LLC. Full time

Customer Service Representative

At TMX Finance LLC, we are dedicated to providing exceptional service to our clients. As a Customer Service Representative (CSR), you will leverage your enthusiasm for business and community to foster meaningful connections. You will play a crucial role in our Store Operations team, showcasing your drive by embracing learning and development opportunities to advance your career. We are committed to supporting your growth by offering resources that enhance your skill set, transforming your passion into a fulfilling career.

The health and safety of our Team Members, their families, and our clients is our utmost priority. We have implemented various measures to ensure a clean and secure environment where Team Members can excel, and clients can feel at ease. Our current practices include social distancing, encouraging face coverings, frequent cleaning, and adherence to state and local regulations as well as CDC guidelines to maintain a safe atmosphere for everyone. As circumstances change, we will adjust our practices in accordance with state and local mandates and CDC recommendations.

Key Responsibilities

1. Deliver an outstanding customer experience throughout the entire loan or pawn process by educating clients and providing tailored recommendations based on their financial requirements.

2. Assist in managing customer accounts by processing payments and coordinating customer appointments.

3. Strive to achieve company performance benchmarks by utilizing business partnerships, obtaining referrals, and participating in community events.

4. Cultivate customer relationships to generate new business, sustain store profitability, and enhance brand loyalty.

5. Conduct vehicle appraisals accurately using the designated assessment tools.

6. Accurately enter and maintain customer data in the Point of Sale system with integrity.

7. Ensure compliance with company policies and procedures, as well as local, state, and federal regulations.

8. Use your personal vehicle for company-related tasks, including bank deposits, throughout the workday.

9. Adapt to a fast-paced environment and manage multiple tasks efficiently to meet individual and team performance goals.

10. Utilize strong interpersonal skills to effectively communicate and engage with customers and Team Members at all levels.

11. Maintain a full-time work schedule with regular in-person attendance, including limited weekend hours, which is essential for this role. A full-time schedule consists of at least 38 hours per week.

Minimum Qualifications

1. High School Diploma or equivalent required.

2. Excellent verbal and written communication skills.

3. Proficiency in using phone systems, Point of Sale, Microsoft Office, and other relevant technologies.

4. Valid driver's license, auto insurance, and a personal vehicle for use during work hours (mileage compensated).

5. Must be at least 18 years of age (19 in certain locations).

6. Ability to successfully pass a criminal background check, including a motor vehicle report and other required checks (certain exemptions may apply).

7. Physical demands for this position include the ability to remain stationary, move freely within the store, and operate mechanical controls such as a keyboard.

Preferred Qualifications

1. Associate degree or higher.

2. Bilingual English/Spanish is a plus and may be required for specific locations.

The TMX Finance Family of Companies is one of the largest consumer specialty finance organizations in the United States, encompassing brands such as TitleMax, TitleBucks, and InstaLoan. We offer a diverse range of products and services nationwide, creating numerous career opportunities in both our retail locations and corporate offices. If you seek a dynamic career with significant earning potential and opportunities for advancement, you have come to the right place.

Note: The information provided here is not an exhaustive list of the duties and responsibilities of the position, nor is it a comprehensive list of the skills and abilities required. The Company may revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

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