Clinical Operations Supervisor

2 days ago

Hammond, Indiana, United States Upward Health Full time
Job Title: Clinical Operations Supervisor

Upward Health is a home-based medical group that specializes in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, providing care that is tailored to their unique needs.

Job Summary:

The Clinical Operations Supervisor will oversee the day-to-day activities of our Care Specialists, who work with patients to coordinate care, provide emotional support, and connect them with community resources. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide direct supervision to assigned Care Specialists
  • Play an active role in the hiring process for Care Specialists
  • Serve as a community spokesperson
  • Develop and implement training programs for new Care Specialists
  • Collaborate with the Care Team to compile a directory of community resources
  • Prepare reports and documents as required
  • Attend regular team meetings and participate in clinical rounds
  • Lead the non-clinical aspect of the daily huddle and handle necessary documentation
  • Aid the Manager of Clinical Operations with delegated tasks and ensure timely completion
  • Conduct regular team audits to support the Manager of Clinical Operations in maintaining caseload adequacy and workflow efficiency
  • Provide training and education on team improvements, delivering daily, weekly, and monthly updates to the Manager of Clinical Operations
  • Cover the caseload of other team members during their absences and assist the Manager of Clinical Operations in redistributing caseloads among team members in cases of multiple absences
  • Adhere to all Upward Health's Policies and Procedures and ensure compliance within the Care Team Pod
  • Carry out team communications and duties as directed by leadership
  • Demonstrate proficiency in Excel, with skills assessed throughout the recruiting process
  • Engage in performance management processes
  • Perform any other duties as assigned

Requirements:

  • Minimum of 5 years of experience in a health-related field supporting patient care delivery, public health initiatives, population health, or similar healthcare roles
  • At least 2 years of supervisory experience
  • High school diploma or equivalent (GED) is required
  • Must be a long-time resident of the community with a thorough understanding of its resources
  • Possession of a valid driver's license and auto liability insurance
  • Experience in or a strong interest in working within health, social, education, or community services
  • Previous experience as a community health worker or peer support specialist is advantageous
  • Ability to maintain clear professional boundaries with both members and coworkers
  • Proficiency in understanding social and health issues
  • Willingness to complete Upward Health's initial training program and participate in ongoing educational requirements
  • Demonstrated commitment to representing the company with professionalism
  • Cultural competency, with the ability to effectively engage with diverse groups of community members
  • Basic computer skills, including typing proficiency

Preferred Qualifications:

  • Associates degree in a healthcare field of study highly preferred; Bachelor's degree in a healthcare field of study preferred
  • Multi-lingual capabilities preferred, but not required
  • Strong communication and problem-solving skills
  • Technologically savvy is a plus
  • Certification, coursework, and/or college credit in social services, public health, health-related studies

About Upward Health:

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

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