Healthcare Operations Supervisor

2 weeks ago


Hammond, Indiana, United States Access Health Louisiana Full time

Position Overview

Under the guidance of the Director of Operations, the Healthcare Operations Supervisor plays a pivotal role in overseeing the daily functions of a designated area, department, or health center location. This encompasses the management of personnel, health information systems, front desk operations, scheduling, patient registration, care delivery, and clinical support services.

Key Responsibilities

  • Supervise and train both new and existing personnel on established protocols.
  • Execute Human Resources responsibilities, including payroll review and approval for team members.
  • Address and resolve operational concerns or issues within the facility.
  • Complete additional assignments and projects as directed, adhering to Access Health Louisiana's standards and protocols.

Educational Requirements

A Bachelor's degree in healthcare administration, public health, business administration, or a related field is mandatory.

Experience Requirements

  • A minimum of five (5) years of experience in healthcare management may be accepted in lieu of a degree.
  • Demonstrated experience in healthcare management and/or administration is essential.

Essential Skills and Competencies

  • Outstanding verbal and written communication skills are required.
  • Proficient in Microsoft Office Suite with strong analytical capabilities.
  • Ability to maintain the highest level of discretion and confidentiality regarding patient and employee information.
  • Exhibit a courteous and customer-focused demeanor, especially in crisis situations, and act responsibly to manage or de-escalate issues.
  • Assist patients and staff with inquiries and requests effectively.
  • Demonstrate the ability to prioritize and delegate tasks efficiently.
  • Adaptability to change is crucial.
  • Capable of managing multiple tasks simultaneously while maintaining composure.
  • Resolve high-pressure situations with professionalism.
  • Communicate courteously and professionally with patients, physicians, and colleagues in both verbal and written formats.
  • Foster positive working relationships with staff members.

Professional Conduct

Maintain a professional demeanor in stressful or emergency scenarios.



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