Technical Support Specialist
2 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our Fusion Hub and 24/7 Customer Support Team at Overhaul LLC. As a key member of our team, you will play a critical role in ensuring our customers have the ability to provide required information for the monitoring and recovery of their assets.
Key Responsibilities- Utilize Overhaul visibility software solutions to troubleshoot and resolve customer issues
- Communicate with customers and their transportation vendors to facilitate excellent customer experiences and mitigate risk to critical commodities
- Collaborate with shippers, 3PLs, carriers, and drivers to ensure comprehensive alignment in Standard Operating Procedures
- Escalate issues to Tier II Technical Support as needed and set customer expectations for follow-up
- Excellent communication and problem-solving skills
- Ability to handle and prioritize tasks in a remote environment
- Positive and flexible attitude
- Genuine commitment to excellent customer experience
- Top employee health and well-being benefits
- 401(k) Matching
- Caregiver/adoption/family leave
- Employee Assistance Program
- Self-paced Development & Training program
- Rotating company Perks at Work program
- Two weeks off per annual calendar year
- Business casual dress
- Free parking
Overhaul LLC is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.
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Technical Support Specialist
2 days ago
Austin, Texas, United States Smartsheet Full timeTechnical Support SpecialistSmartsheet is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their success with our products and services.About the RoleThis is a remote-eligible position that requires strong...
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Technical Support Specialist
5 days ago
Austin, Texas, United States INSPYR Solutions Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at INSPYR Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving software and hardware issues, and performing installation, repair, and preventative maintenance of...
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Technical Support Specialist
1 week ago
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Technical Support Specialist
2 weeks ago
Austin, Texas, United States Frontline Education Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Frontline Education. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and collaborating with our development team to resolve issues.Key ResponsibilitiesProvide...
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Technical Support Specialist
2 days ago
Austin, Texas, United States University of Texas at Austin Full time### Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring seamless delivery of IT services and solutions. ### Key Responsibilities * Provide timely...
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Technical Support Specialist
5 days ago
Austin, Texas, United States Frontline Education Full timeJob SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our Client Support Organization. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.Key...
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Technical Support Specialist
5 days ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at the Texas Department of Aging & Disability Services. As a Technical Support Specialist, you will be responsible for providing advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other...
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Technical Support Specialist
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Austin, Texas, United States Dunhill Professional Search Full timeJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Dunhill Professional Search. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist with monitoring network systems and providing timely responses to customer...
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Technical Support Specialist
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Austin, Texas, United States Frontline Education Full time**Job Summary**Frontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Analyst, you will play a crucial role in handling complex technical issues and providing customized support to our clients.**Key Responsibilities**Handle Tier 3-4 technical escalations and provide expert-level support to...
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Technical Support Specialist
3 weeks ago
Austin, Texas, United States Whitehat Virtual Technologies Full timeJob OverviewSalary: The Technical Support Specialist plays a crucial role within the Service Desk Team, delivering exceptional support services to clients. This position is primarily client-facing, utilizing phone, email, and remote assistance tools, necessitating superior communication and customer service abilities.The Specialist addresses issues related...
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Technical Support Specialist
3 weeks ago
Austin, Texas, United States Whitehat Virtual Technologies Full timeJob OverviewSalary: The Technical Support Specialist plays a crucial role within the Service Desk Team, delivering essential support services to clients. This position is predominantly client-facing, requiring exceptional communication and customer service skills through various channels such as phone, email, and remote assistance tools.The Specialist is...
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Technical Support Specialist
3 weeks ago
Austin, Texas, United States Luna Data Solutions, Inc. Full timeLuna Data Solutions, Inc. is seeking a skilled Technical Support Specialist for a long-term engagement with a state government agency in a Hybrid work environment.Onsite presence is required three times a week.The ideal candidate will possess a comprehensive knowledge of computer systems, both hardware and software, and demonstrate a strong willingness to...
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Technical Support Specialist II
2 days ago
Austin, Texas, United States Vinson & Elkins Full timeJob Title: User Support Specialist IIAt Vinson & Elkins, we are seeking a highly skilled User Support Specialist II to join our team. This role is responsible for providing top-notch technical support to our users, ensuring they have the tools and resources they need to succeed.Key Responsibilities:Provide hardware and software support to users, including...
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Technical Support Specialist
1 week ago
Austin, Texas, United States Forcepoint Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Forcepoint. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they achieve maximum value from our products.Key ResponsibilitiesRespond to customer cases in a timely and professional manner,...
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Technical Sales Support Specialist
3 weeks ago
Austin, Texas, United States Intelliswift Full timeJob Title: Technical Sales Support SpecialistCompany: IntelliswiftPay Rate Range: $22/hr. to $24/hr. on W2Fully RemoteOverview:The role of a Technical Sales Support Specialist is to become a knowledgeable resource on products during their development cycle.This position involves providing expert technical assistance to clients regarding the product...
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Technical Support Specialist
3 weeks ago
Austin, Texas, United States Techmate Full timeJob OverviewWe are looking for a part-time/ad hoc Technical Support Specialist to provide assistance with IT-related challenges.As a vital contributor, you will help clients troubleshoot and resolve technology issues.Key Responsibilities:Setup and configuration of computer workstations.Provide end-user assistance for executives and office staff, including...
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Technical Support Specialist
3 weeks ago
Austin, Texas, United States TEKsystems Full timeJob OverviewTEKsystems is seeking a Technical Support Specialist to assist in providing exceptional service to our clients.Role ResponsibilitiesThe ideal candidate will be proficient in:Operating Systems: Windows 7, Windows 10, and familiarity with Windows XP.Software Management: Experience with SCCM for packaging and imaging, along with proficiency in...
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Technical Support Specialist III
4 days ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist III to join our team at the Texas Department of Aging & Disability Services. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting complex hardware, software, and network performance problems.Key Responsibilities:Provide...
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Technical Support Specialist
2 days ago
Austin, Texas, United States projekt202 Full timeAbout YouWe're looking for a highly skilled and experienced Technical Support Specialist to join our team at projekt202. As a key member of our Operations team, you will be responsible for providing top-notch support to our clients and internal teams.Key ResponsibilitiesAdminister and maintain our Office 365 environment, including Powershell, Sharepoint,...
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Technical Support Specialist II
1 week ago
Austin, Texas, United States Forcepoint Full timeAbout the RoleForcepoint is seeking a highly skilled Technical Support Specialist II to join our team. As a Technical Support Specialist II, you will be responsible for providing exceptional support to our customers, ensuring they achieve maximum value from our products.Key ResponsibilitiesRespond to customer cases in a timely and professional manner,...