Technical Support Specialist

2 days ago


Austin, Texas, United States Overhaul LLC Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our Fusion Hub and 24/7 Customer Support Team at Overhaul LLC. As a key member of our team, you will play a critical role in ensuring our customers have the ability to provide required information for the monitoring and recovery of their assets.

Key Responsibilities
  • Utilize Overhaul visibility software solutions to troubleshoot and resolve customer issues
  • Communicate with customers and their transportation vendors to facilitate excellent customer experiences and mitigate risk to critical commodities
  • Collaborate with shippers, 3PLs, carriers, and drivers to ensure comprehensive alignment in Standard Operating Procedures
  • Escalate issues to Tier II Technical Support as needed and set customer expectations for follow-up
Requirements
  • Excellent communication and problem-solving skills
  • Ability to handle and prioritize tasks in a remote environment
  • Positive and flexible attitude
  • Genuine commitment to excellent customer experience
What We Offer
  • Top employee health and well-being benefits
  • 401(k) Matching
  • Caregiver/adoption/family leave
  • Employee Assistance Program
  • Self-paced Development & Training program
  • Rotating company Perks at Work program
  • Two weeks off per annual calendar year
  • Business casual dress
  • Free parking
About Us

Overhaul LLC is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.



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