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Technical Support Specialist

2 months ago

Austin, Texas, United States Frontline Education Full time

**Job Summary**

Frontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Analyst, you will play a crucial role in handling complex technical issues and providing customized support to our clients.

**Key Responsibilities**

  • Handle Tier 3-4 technical escalations and provide expert-level support to clients
  • Collaborate with Product and Development teams to resolve technical issues and improve system performance
  • Provide technical mentorship and training to junior team members
  • Work on customization and integration projects to enhance client systems
  • Develop and maintain technical documentation and knowledge base

**Requirements**

  • Bachelor's Degree in a related field, such as Computer Science or Information Technology
  • Minimum of five years of relevant experience in technical support or a related field
  • Advanced SQL Server skills and experience with IIS troubleshooting and Windows server configuration
  • Knowledge of web APIs and data migration techniques
  • Strong analytical and problem-solving skills, with attention to detail and ability to work independently

**What We Offer**

  • Competitive compensation and bonus structure
  • 401k match and unlimited PTO
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment that values diversity, equity, and inclusivity