Technical Support Specialist
2 weeks ago
TEKsystems is seeking a Technical Support Specialist to assist in providing exceptional service to our clients.
Role Responsibilities
The ideal candidate will be proficient in:
- Operating Systems: Windows 7, Windows 10, and familiarity with Windows XP.
- Software Management: Experience with SCCM for packaging and imaging, along with proficiency in Microsoft Outlook and Office Suite.
- Active Directory: Skills in managing user accounts, including creating and deleting groups.
- Mobile Device Knowledge: Basic understanding of smartphones and occasional Mac systems.
Key Functions
The role involves:
- Providing break/fix support and refreshing technology setups.
- Imaging devices, creating objects in Active Directory, and ensuring user data is backed up and transferred to new equipment.
- Utilizing bootable media to select and deploy the appropriate images.
Essential Skills
1. A minimum of 3-5 years of experience in hardware installation, repair, upgrades, and maintenance.
2. Proficient in using Active Directory for user account management.
3. Experience in a corporate environment providing immediate break/fix and IMAC support, with a strong troubleshooting background.
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