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Technical Support Specialist

2 months ago

Austin, Texas, United States projekt202 Full time
About You

We're looking for a highly skilled and experienced Technical Support Specialist to join our team at projekt202. As a key member of our Operations team, you will be responsible for providing top-notch support to our clients and internal teams.

Key Responsibilities
  • Administer and maintain our Office 365 environment, including Powershell, Sharepoint, Exchange, Azure, and Integrations.
  • Develop and implement scripts for various systems using SQL, JQL, or equivalent.
  • Manage our AWS infrastructure, including Route 53, IAM, EC2, Elastic, and RDS.
  • Provide Level III support for users experiencing issues with hardware or software on their devices.
  • Configure and manage MDM settings, automation, and process management.
  • Document changes to systems, tickets, and processes.
  • Take on larger special projects to improve IT efficiency within the organization.
Requirements
  • 4+ years of experience as a Systems Administrator.
  • Expertise in Office 365, OneLogin, SSO, Azure, Windows 10, OS X, iOS, and other relevant technologies.
  • Excellent organizational and analytical skills.
  • Experience with SumoLogic, AWS, G-suite Enterprise, and GitHub.
  • AWS Solution Architect certification is a plus.
  • Extensive knowledge of Windows OS, MacOS, and Linux.
  • Superior analytic and problem-solving skills.
About projekt202

We're a team of passionate individuals who solve business challenges by creating experiences that engage, innovate, disrupt, and delight. We're looking for someone who shares our values and is passionate about delivering amazing concepts and digital solutions for our clients.