Vacation Rental Operations Manager
3 days ago
We are a rapidly growing vacation rental and property management company based in the Emerald Coast of Florida and Alabama. Our team is the backbone of our company, and we're looking for a skilled General Manager to lead our daily operations.
The General Manager will be responsible for establishing systems and workflows, training and supervising staff, and ensuring excellent guest and owner experiences. This role requires strong leadership and communication skills, as well as the ability to think creatively and solve problems.
Key Responsibilities- Supervise and train employees, coach and counsel as needed
- Evaluate employee performance, investigate complaints, and implement disciplinary action
- Ensure a safe work environment, educate and direct employees
- Organize the operations team to manage housekeepers, process orders, and control inventory
- Encourage and promote company core values and standards
- Manage teams to complete functional tasks, including responding to guest and owner complaints, performing unit quality inspections, and facilitating communication with head housekeepers
- Manage the business to meet or exceed key performance indicators, including net operating income, owner retention, unit count growth, and guest satisfaction
- Excellent organizational, leadership, and communication skills
- Charming hospitality demeanor
- Ability to think creatively and solve problems
- Ability to complete multiple tasks promptly and efficiently
- Ability to learn new technology and implement as needed
- Analytical skills and ability to dissect profit and loss statements
- Four-year degree from an accredited college or university (preferred) and at least three years of prior operational management experience (preferably in hospitality)
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