Property Portfolio Manager

1 week ago

Destin, Florida, United States Southern Management Full time

At Southern Management, we are seeking a skilled Property Portfolio Manager to oversee the care and condition of our assigned vacation rental properties.

This role involves ensuring that quality assurance inspections, inventory management, billing, and vendor management are carried out efficiently and effectively.

The ideal candidate will have strong organizational skills, the ability to multitask and problem-solve, and excellent communication skills.

Responsibilities include:

  • Collaborating with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
  • Conducting monthly quality control inspections of assigned portfolios and documenting findings in the system.
  • Reviewing and confirming completion of all new property paperwork with the Client Success Manager and ensuring timely entry into the system.
  • Fostering and maintaining relationships with HOAs and community service staff to enhance relationships between operations and owners.
  • Managing property onboarding and offboarding processes.
  • Reviewing owner statements monthly in conjunction with the Client Success Manager and accounting department to ensure accuracy.
  • Operating with the owner's interests in mind and understanding the financial goals of the assigned portfolio.
  • Maintaining professional communication with vendors/contractors regarding scheduling, billing, certificates of insurance, and other needs.
  • Submitting invoices for payment and maintaining detailed records associated with work orders, inspections, and inventory.
  • Coordinating with the Supervisor regarding units coming on/off the program and executing the standard protocol.
  • Ensuring the availability of updated pictures and continually monitoring the need for updates (Inside Maps).
  • Establishing and maintaining a continuous maintenance schedule and assignments for the property portfolio, providing assistance to other Property Managers as needed.
  • Promptly reporting guest damages and missing items, providing photos and documentation.
  • Administering the 'go-back' protocol with Housekeepers for any guest satisfaction issues related to property conditions.
  • Taking responsibility for the installation and maintenance of WIFI in units.
  • Attending meetings with supervisors and/or upper management as requested.
  • Learning and complying with all company, local, state, and federal safety rules.
  • Familiarizing yourself with the company's emergency preparedness plan and being available for implementation and assistance if necessary.
  • Fulfilling after-hours on-call responsibilities on a rotational and as-needed basis.

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Southern Management is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity.

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