Sales Support Specialist for Building Materials

2 weeks ago


Fremont, California, United States Gillman Home Center Full time

The Sales Support Specialist will collaborate with the Outside Sales Representative to assist clients and contractors with their project requirements. This role is essential in ensuring customer satisfaction and operational efficiency.

Key Responsibilities:

Deliver outstanding service to all customers. Treat all colleagues, suppliers, and clients with professionalism and respect. Welcome and assist customers in a friendly and approachable manner. Address inquiries and resolve issues effectively. Provide advice on project solutions and suggest additional sales when suitable. Gain comprehensive knowledge of the product offerings available at Gillman Home Center. Pursue ongoing education regarding updates to product lines and stay informed about industry developments. Support the Outside Sales Representative with order entry, special order creation, customer billing, and basic project estimates. Utilize various software tools to produce accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for residential and commercial projects. Respond to customer questions regarding product options, order placements, pricing requests, and delivery scheduling. Clearly explain orders to customers and obtain their approval before finalizing any purchase orders. Place orders with vendors ensuring correct specifications, including color, size, and quantity. Promptly notify vendors and management of any discrepancies or issues with orders. Manage returns and follow up to ensure credits are processed. Ensure all products are invoiced prior to leaving the facility. Investigate credits, returns, and overdue payments as necessary. Follow up with customers from the initial quote through to project completion. Collaborate with the Sales Manager to address any customer complaints, product damages, or other concerns. Perform various customer service tasks, including but not limited to; key cutting, propane filling, register operation, and assisting with rental transactions. Carry out essential tasks such as answering phone calls, organizing inventory around the sales area, and maintaining cleanliness in the workspace. Assist in other departments as required. Provide customer service at the point of sale, including operating the register, bagging items, assisting with product loading, and addressing inquiries. Maintain a safe working environment by being aware of surroundings and reporting any safety concerns to management. Adhere to all company policies and procedures. Additional duties as assigned.

Required Skills:

Customer Service Excellence Team Collaboration Attention to Detail Proactive Follow-up

Supervisory Role: This position does not involve direct supervision of staff.

Work Environment: The majority of duties will be performed indoors, with a moderate noise level.

Physical Demands:
The ideal candidate must be capable of fulfilling all physical requirements of the role with or without reasonable accommodation.

Extended periods of sitting, standing, and walking throughout the workday. Ability to occasionally lift items weighing up to 10 lbs.

Employment Type and Expected Hours:
This is a full-time position, requiring 40 hours per week.

Required Qualifications:

High school diploma or GED; or 1-3 years of relevant experience or training; or a combination of education and experience. 3+ years of experience in the building materials or construction sector. 1+ years of experience in customer service roles.

Benefits Available:

Medical Insurance Dental, Vision, Short and Long Term Disability, Cancer Coverage, Accident Coverage, Life Insurance 401k plan with employer contributions Company-funded $25k Life Insurance Plan Employee discounts Paid vacation time

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