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Sales Support Specialist for Building Materials
2 months ago
The Sales Support Specialist will collaborate with the Outside Sales Representative to assist clients and contractors with their project requirements. This role is vital in ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
Deliver exceptional service to all customers. Treat colleagues, suppliers, and clients with professionalism and respect. Welcome and assist customers in a friendly and approachable manner. Address inquiries and resolve any issues. Provide advice on project solutions and suggest additional sales when suitable. Acquire in-depth knowledge of the product offerings available at Gillman Home Center. Pursue ongoing education regarding updates to product lines and stay informed about industry developments. Support the Outside Sales Representative with order entry, special order creation, customer billing, and basic project estimations. Utilize various software tools to generate precise take-offs, estimates, quotes, customer orders, purchase orders, and invoices for residential and commercial projects. Address customer inquiries related to product selection, order placements, pricing requests, customer concerns, and scheduling of deliveries and installations. Clearly explain orders to customers and obtain their approval before processing any purchase orders. Order products in the correct specifications from vendors. Promptly notify vendors and management of any discrepancies or issues with orders. Manage returns to vendors and ensure credits are processed. Confirm that all products are invoiced prior to leaving the store. Investigate credits, returns, and overdue payments as necessary. Follow up with customers from the initial quote through to project completion. Collaborate with the Sales Manager to address any customer complaints, product damages, or other concerns. Perform essential customer service tasks, including but not limited to; key cutting, propane filling, register operation, and assisting with rental transactions. Execute necessary tasks such as answering phone calls, stocking inventory, and maintaining organization in the sales area. Provide assistance in other departments as required. Offer customer service at the point of sale, including running the register, bagging items, assisting with product loading, and addressing inquiries. Ensure a safe working environment by maintaining situational awareness and reporting any safety concerns to management. Adhere to all company policies and procedures. Additional duties as assigned.Required Skills:
Customer Service Excellence Team Collaboration Detail Orientation Proactive Follow-upSupervisory Role: This position does not include direct supervision of staff.
Work Environment: The majority of job duties are performed indoors. The noise level is typically moderate.
Physical Demands:
The ideal candidate must be capable of fulfilling all physical job requirements with or without reasonable accommodation.
Employment Type and Expected Hours:
This is a full-time position, requiring 40 hours per week.
Required Qualifications:
High school diploma or GED; or 1-3 years of relevant experience or training; or an equivalent combination of education and experience. 3+ years of experience in the building materials or construction sector. 1+ years of experience in customer service.Benefits Available:
Medical Insurance Dental, Vision, Short and Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance 401k plan with employer contributions Company-paid $25k Life Insurance Plan Employee discounts Paid vacation time