Blood Bank of Alaska Supervisor

2 hours ago

Juneau, Alaska, United States Blood Bank of Alaska, Inc. Full time
Job Description

Join the Blood Bank of Alaska, Inc. team as a Juneau Center Supervisor and play a vital role in the collections team. As a supervisor, you will be responsible for overseeing the daily operational collection functions and related product processing workflow for the BBAJ Center.

Key Responsibilities
  • Oversight and coordination of the daily operational collection functions and related product processing workflow for the BBAJ Center.
  • Directs the activities of the team to facilitate reaching and exceeding goal.
  • Oversight and partnership with management team in planning, program formulation, and technical decision-making with particular reference to the role, functions, and operation of the blood bank's technical areas.
  • Facilitates reaching and exceeding the performance standards as well as Fixed site, Mobile and BBA objectives.
Essential Duties and Responsibilities
  • Develop and implement a fixed site team that embraces customer service and ownership for meeting donor recruitment/collection goals while providing the donor with a pleasant, safe experience with BBA.
  • Resolve customer complaints/issues immediately, using appropriate support departments as needed.
  • Oversight of the daily work flow for Juneau Center.
  • Maintain open communication with the Director of Collections & Recruitment.
  • Assist with supply/equipment and staffing issues as necessary.
  • Assist with staff training and competency evaluations in conjunction with the Training and Development Manager. Perform center training as necessary. Complete required paperwork for maintenance of training files.
  • Mentor and communicate to staff all performance and operational expectations and complete performance evaluations.
  • Responsible for all technical activities of blood center operations to include evenings, weekends and holidays and supervises on call staff as applicable.
  • Participate in hiring, training, evaluating, supervising, scheduling and termination of all personnel, using support departments as necessary and required to do.
  • Oversight of hiring, performance evaluation and disciplinary review of all staff as needed.
  • Responsible for oversight of ordering of supplies, inventory and functions related to the appropriate functioning of the Juneau Center.
  • Utilizes and enforces cGMP principles, AABB Standards, OSHA guidelines and BBA SOPs. Review all potential federal, AABB, and CLIA guidelines and regulations to assure compliance. Review QC records for compliance with SOP and industry standards as needed.
  • Coordinate and promote positive community relations, serving as a BBA representative.
  • Maintain a clean, quality standard in facility. Train staff on quality standards to ensure compliance.
  • Maintain positive communication with Director of Collections, Anchorage Fixed-Site, Mobile Manager, team members and recruiting staff.
  • Maintains all competencies and performs in the role of Donor Services Technician.
  • Reports training issues for team members to the Director as soon as they are noted as problematic.
  • Performs team member training and competency evaluation.
  • Documents and reports attendance problems (tardiness/absenteeism) to Director as they occur.
  • Addresses disciplinary problems with team members as they occur, and notifies the Director/H.R. of the problem immediately.
  • Helps to investigate external complaints and participates in resolution of Occurrence Reports.
  • Will represent the Blood Bank of Alaska in a professional manner at all times.
  • Maintains donor confidentiality.
  • Performs regularly scheduled Quality Control (QC), ensures the equipment is properly cleaned, fills out appropriate documentation for cleaning logs, and ensures that any needed maintenance is accomplished as necessary.
  • Leads staff by upholding and demonstrating the essential behaviors and all BBA policies.
  • Responsible for ensuring professional and courteous behavior by team members at all times
  • Execute sound decision making by emphasizing donor safety, product safety, customer service and utilization of management support in resolving technical, behavioral and support service(s) related issues.
  • Perform other duties as assigned.
Customer Interaction/Problem Solving
  • Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
  • Must make customer's needs a high priority in face-to-face or telephone contact.
  • Must consistently deliver service in a timely, accurate, professional and friendly manner.
  • Demonstrate a high level of problem-solving skills.
Qualification Requirements
  • Strong interpersonal and communication skills.
  • Ability to foster a working environment conducive to excellent customer service.
  • Good organizational skills.
  • Ability to problem-solve, and to make quality decisions.
  • Knowledge of general safety and quality assurance procedures.
  • Strong writing skills.
  • Ability to instruct and train on a continuous basis.
  • Ability to maintain confidentiality.
  • Strong computer skills.
Education

H.S. Diploma or equivalent required.

Experience
  • Must have current competencies in all aspects of donor collections. Requires basic computer skills and related Collections training relevant to job role.
Certificates, Licenses, Etc.
  • Minimum: Valid Drivers License
  • Preferred: CPR, First Aid
Work Environment
  • Must be able to lift 50 pounds and stand, sit and walk for long periods of time.
  • Potential hazard due to exposure to blood or other potentially infectious materials.
  • The Blood Bank of Alaska follows OSHA Blood-borne Pathogens Standards in the workplace.

  • Juneau Center Supervisor

    3 weeks ago

    Juneau, Alaska, United States Blood Bank of Alaska Full time

    Job SummaryThis is a challenging and rewarding role that requires a strong leader to oversee the daily operations of the Blood Bank of Alaska's Juneau Center. The successful candidate will be responsible for coordinating the collection functions, supervising staff, and ensuring compliance with regulatory requirements.Key ResponsibilitiesOversee the daily...

  • Juneau Center Operations Leader

    4 weeks ago

    Juneau, Alaska, United States Blood Bank of Alaska Full time

    Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offVision insuranceWellness resourcesFull Time PositionPosition Overview:Are you looking to join a dedicated team in the field of blood donation? This role involves overseeing the screening and phlebotomy processes for blood donors, which includes monitoring vital...

  • Personal Banker I

    1 week ago

    Juneau, Alaska, United States First National Bank Alaska Full time

    Job SummaryWe are seeking a highly skilled Personal Banker I to join our team at First National Bank Alaska. As a Personal Banker I, you will be responsible for delivering exceptional customer service, building relationships with customers, and providing expert knowledge of our products and services.Key ResponsibilitiesEngage with customers to understand...

  • Multi-Family Underwriter I/II

    2 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Job SummaryThis is a challenging and rewarding opportunity to join the State of Alaska as a Multi-Family Underwriter I/II. As a key member of our team, you will be responsible for reviewing and recommending action on credit, property, and legal documentation related to multifamily loan qualification.Key ResponsibilitiesReview loan submission requests,...

  • Accountant 4 - Asset Accounting Section

    2 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Job DescriptionThe State of Alaska's Treasury Division is seeking a highly skilled Accountant 4 to join its Asset Accounting Section. As a key member of the team, you will be responsible for tracking and providing instruction to the custodial bank accounting entries related to the Alaska Retirement Management Board's (ARMB) alternative investments.Key...

  • Multi-Family Underwriter I/II

    2 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Job SummaryWe are seeking a highly skilled and experienced Multi-Family Underwriter I/II to join our team at the State of Alaska. As a key member of our mortgage lending team, you will be responsible for reviewing and recommending action on credit, property, and legal documentation related to multifamily loan qualification.Key ResponsibilitiesReview loan...

  • Senior Accounting Specialist

    4 weeks ago

    Juneau, Alaska, United States First National Bank Alaska Full time

    Begin your professional journey with First National Bank Alaska, recognized as the Best Place to Work in Alaska for nine consecutive years by Alaska Business magazine readers.As a vital member of our Financial Operations Team, the ideal candidate will engage in reconciliation analysis across various general ledger accounts, investigate and rectify...

  • Education Program Coordinator

    3 weeks ago

    Juneau, Alaska, United States University of Alaska Full time

    Job SummaryThe University of Alaska is seeking a highly motivated and experienced Student Success Specialist to join our team in Bethel. As a key member of our ANSEP Acceleration Academy, you will play a pivotal role in supporting the academic and personal development of students.Key ResponsibilitiesProvide academic advising and mentoring to students to...

  • Telecommunications Construction Supervisor

    3 days ago

    Juneau, Alaska, United States Linkup Alaska Full time

    Job Title: Telecommunications Construction ForemanLinkup Alaska is a telecommunications construction company seeking an experienced Telecommunications Construction Foreman for the greater Alaska area.Job Summary:The Telecommunications Construction Foreman will oversee and coordinate various construction projects from start to finish, ensuring that schedules...

  • Personal Banker I

    2 weeks ago

    Juneau, Alaska, United States First National Bank Alaska Full time

    Job SummaryWe are seeking a highly skilled and experienced Personal Banker I to join our team at First National Bank Alaska. As a key member of our branch team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and providing expert advice on our financial products and services.Key...

  • Senior Accounting Specialist

    4 weeks ago

    Juneau, Alaska, United States First National Bank Alaska Full time

    Embark on a rewarding career with First National Bank Alaska, recognized as a premier workplace in Alaska.As a key member of our Financial Operations Team, the selected candidate will be responsible for conducting reconciliation analyses across various general ledger accounts, investigating and rectifying discrepancies, preparing necessary federal, state,...

  • Alaska Commission on Postsecondary Education Analyst/Programmer

    1 week ago

    Juneau, Alaska, United States State of Alaska Full time

    Job Title: Analyst/Programmer (Junior/Intermediate/Advanced)We are seeking a skilled Analyst/Programmer to join our team at the Alaska Commission on Postsecondary Education. As a key member of our Information Technology team, you will work independently in a dynamic and stimulating work environment, enjoying problem-solving, writing code, and learning new...

  • Student Cashier Assistant

    2 weeks ago

    Juneau, Alaska, United States Alaska Full time

    Job SummaryThe University of Alaska Southeast Student Accounts Office is seeking a motivated and detail-oriented student to join our team as a Student Cashier. This is an excellent opportunity for students interested in exploring the business, banking, or accounting fields of study.Key ResponsibilitiesProcess moderately complex tuition and fee transactions...

  • Custodian/Maintenance Service Worker

    2 weeks ago

    Juneau, Alaska, United States Alaska Full time

    Job Summary:The University of Alaska is seeking a highly skilled and detail-oriented Custodian/Maintenance Service Worker to join our team. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and maintenance of our university facilities, grounds, and surrounding areas.Key Responsibilities:Clean and protect...

  • Childcare Compliance Officer

    3 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Position Overview:This role is designated for residents of Alaska only. The successful candidate will be based in Anchorage, with potential relocation to Juneau based on qualifications.Key Responsibilities:As a Childcare Compliance Officer, you will manage a portfolio of childcare facilities throughout Alaska. Your responsibilities will include:Conducting...

  • Operations Supervisor

    1 week ago

    Juneau, Alaska, United States HAP Alaska-Yukon Full time

    {"Job Title": "Supervisor, Operations", "Job Description": "Job SummaryAs a key member of our team, you will oversee daily transportation operations, ensuring seamless execution and exceptional guest experiences. Your expertise will drive safety, service excellence, and operational efficiency.Key ResponsibilitiesSupervise a transportation services team and...

  • Custodian/Maintenance Service Worker

    4 days ago

    Juneau, Alaska, United States Alaska Full time

    Custodian/Maintenance Service WorkerWe are seeking a highly skilled and detail-oriented Custodian/Maintenance Service Worker to join our team at the University of Alaska Southeast, Juneau campus. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and safety of our university facilities, grounds, and surrounding...

  • Logistics Operations Supervisor

    4 weeks ago

    Juneau, Alaska, United States HAP Alaska-Yukon Full time

    Become a part of HAP Alaska-Yukon We are seeking a Transportation Services Supervisor to manage our daily logistics operations and uphold service excellence. This position entails leading a team, organizing schedules, and ensuring compliance with safety protocols. Key Responsibilities:Oversee the transportation services team and their daily...

  • Operations Supervisor

    2 days ago

    Juneau, Alaska, United States HAP Alaska-Yukon Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at HAP Alaska-Yukon. As a key member of our transportation services team, you will be responsible for overseeing daily operations, ensuring safety and service excellence, and working closely with guests and employees to deliver exceptional experiences.Key...

  • Multi-Family Loan Underwriter I/II

    4 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Salary: $57,807.54 Annually Location: Anchorage, AK Job Type: Full Time Department: Alaska Housing Finance Corporation Position Open To: All Applicants Bargaining Unit: Excluded Range: 17/18 Job OverviewCorporate Values: Integrity, Respect, Leadership, Sustainability Position Summary: This role is focused on evaluating and recommending actions concerning...