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Juneau Center Supervisor
2 months ago
This is a challenging and rewarding role that requires a strong leader to oversee the daily operations of the Blood Bank of Alaska's Juneau Center. The successful candidate will be responsible for coordinating the collection functions, supervising staff, and ensuring compliance with regulatory requirements.
Key Responsibilities- Oversee the daily operational collection functions and related product processing workflow for the Juneau Center.
- Direct the activities of the team to facilitate reaching and exceeding collection goals.
- Participate in planning, program formulation, and technical decision-making with the management team.
- Facilitate reaching and exceeding performance standards and objectives.
- Develop and implement a fixed site team that emphasizes customer service and ownership for meeting donor recruitment/collection goals.
- Resolve customer complaints/issues immediately, using support departments as needed.
- Maintain open communication with the Director of Collections & Recruitment.
- Assist with supply/equipment and staffing issues as necessary.
- Assist with staff training and competency evaluations in conjunction with the Training and Development Manager.
- Mentor and communicate to staff all performance and operational expectations and complete performance evaluations.
- Responsible for all technical activities of blood center operations, including evenings, weekends, and holidays.
- Supervise on-call staff as applicable.
- Participate in hiring, training, evaluating, supervising, scheduling, and termination of all personnel.
- Oversight of hiring, performance evaluation, and disciplinary review of all staff as needed.
- Responsible for oversight of ordering of supplies, inventory, and functions related to the appropriate functioning of the Juneau Center.
- Utilize and enforce cGMP principles, AABB Standards, OSHA guidelines, and BBA SOP's.
- Review all potential federal, AABB, and CLIA guidelines and regulations to assure compliance.
- Review QC records for compliance with SOP and industry standards as needed.
- Coordinate and promote positive community relations, serving as a BBA representative.
- Maintain a clean, quality standard in facility.
- Train staff on quality standards to ensure compliance.
- Maintain positive communication with Director of Collections, Anchorage Fixed-Site, Mobile Manager, team members, and recruiting staff.
- Maintains all competencies and performs in the role of Donor Services Technician.
- Reports training issues for team members to the Director as soon as they are noted as problematic.
- Performs team member training and competency evaluation.
- Documents and reports attendance problems (tardiness/absenteeism) to Director as they occur.
- Addresses disciplinary problems with team members as they occur, and notifies the Director/H.R. of the problem immediately.
- Helps to investigate external complaints and participates in resolution of Occurrence Reports.
- Will represent the Blood Bank of Alaska in a professional manner at all times.
- Maintains donor confidentiality.
- Performs regularly scheduled Quality Control (QC), ensures the equipment is properly cleaned, fills out appropriate documentation for cleaning logs, and ensures that any needed maintenance is accomplished as necessary.
- Leads staff by upholding and demonstrating the essential behaviors and all BBA policies.
- Responsible for ensuring professional and courteous behavior by team members at all times.
- Execute sound decision making by emphasizing donor safety, product safety, customer service, and utilization of management support in resolving technical, behavioral, and support service-related issues.
- Perform other duties as assigned.
