Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide Level 1 and 2 support, escalating Level 3 issues as needed
- Manage proprietary software changes and introduce new technologies
- Offer full desktop support, including diagnosing issues, reimaging computers, and password assistance
- Resolve field computer-related problems
- Leverage a ticketing system to manage workflow
- Work with vendors to track service agreements
- Maintain inventory to get new users up and running quickly
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States
- Associates degree in Computer Science or related field, or equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred
- Demonstrated success troubleshooting PC-related problems in a Windows environment
- Strong technical knowledge of computers, networks, systems, and the Internet
- Experience working with vendors
- Ability to travel locally to corporate and district offices
- Self-starter able to work independently and problem-solve without direct supervision
- Excellent interpersonal skills to work with users and vendors
- Strong written and verbal communication skills
- Ability to balance multiple priorities and manage demand
Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for career growth and development.
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