Pet Insurance Claims Specialist

3 days ago


Leawood, Kansas, United States Companion Protect, LLC Full time
Job Title: Pet Insurance Claims Specialist

At Companion Protect, LLC, we are seeking a highly skilled and detail-oriented Pet Insurance Claims Specialist to join our team. As a Pet Insurance Claims Specialist, you will be responsible for managing the claims process from receiving the claim through approval and payment.

Key Responsibilities:

  • Manage the claims process from receiving the claim through approval and payment.
  • Handle all customers with the highest level of professionalism providing world-class customer service.
  • Provide guidance to customers to facilitate understanding of recommended treatments and associated coverages.
  • Monitor, track, and report on claims submitted.
  • Interact with veterinary clinics and customers to ensure timely responses to questions and claim resolution.
  • Meet or exceed all partner and Companion Protect, LLC standards for timeliness, accuracy, and claims volume.
  • Create and document processes and procedures and provide recommendations for improved system processes.
  • Evaluate issues outside the scope of claims responsibility but necessary to the process of payment, directing the issues to the appropriate department with follow-up to ensure resolution of the issue resulting in claim payment.
  • All other duties as assigned including processing of insurance applications, managing customer failed payments and light technical support to clients.

Requirements:

  • 3+ years' experience as an Insurance Claims Representative or experience in the Veterinary Clinics or related field.
  • State issued Claims Adjuster License.
  • Experienced in communication with customers via phone, email, chat, or similar.
  • Proficiency in Microsoft Office Suite and experience learning and using new technology.
  • High school diploma required.

Commitment:

Dedication to the work we do and the customers we serve.

Teamwork:

Strong desire for team success.

Resourcefulness:

Creative, innovative, and effective problem-solver.

Perks and Benefits:

  • Generously subsidized company-sponsored medical, dental, and vision insurance.
  • 401K with company match and immediate vesting.
  • Subsidized pet insurance.
  • Casual Office Attire.
  • Flexible working environment.
  • Competitive PTO.
  • Paid Parental and Pawternity leave.
  • 9 Paid company holidays per year.
  • Gym reimbursement.
  • Community giveback opportunities, including paid time off for philanthropic endeavors.


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