Senior Manager, Customer Success Lead

4 weeks ago

New York, New York, United States Reality Defender Full time
About Reality Defender

Reality Defender is a pioneering enterprise startup that has revolutionized the field of deepfake detection. As a graduate of Y Combinator and a member of Comcast NBCUniversal LIFT Labs, Reality Defender has gained recognition for its groundbreaking technology. Backed by DCVC and RSA Sandbox Challenge Winner 2024, Reality Defender has established itself as a leader in the industry. Our partnership with ElevenLabs has further solidified our position as a key player in the market.

Job Description

The Senior Customer Success Manager is a strategic leadership role that requires developing and executing a comprehensive customer success strategy aligned with the company's overall business objectives. This role involves building a high-performing customer success team by acting as a strategic leader and using the knowledge gained to ensure customer satisfaction, retention, and expansion.

Responsibilities
  • Develop and implement a framework for customer success, including defining key performance indicators (KPIs) and success metrics.
  • Partner with go-to-market teams to run effective pilots, build business cases, and ensure strong initial impressions with prospective customers.
  • Develop working technical knowledge of integration best practices and pitfalls, and speak confidently about deployment and usage.
  • Drive customer retention through proactive account management, early warning systems, and effective customer issue resolution.
  • Identify and capitalize on upselling and cross-selling opportunities to increase customer lifetime value.
  • Cultivate strong customer relationships and become a trusted advisor to executive-level stakeholders. Entice thought-leadership and case studies.
  • Continuously improve customer success processes and leverage technology to enhance efficiency and effectiveness.
  • Utilize customer data to identify trends, measure performance, and inform strategic decision-making.
  • Partner closely with sales, marketing, product, and engineering teams to deliver exceptional customer experiences.
About You
  • Proven track record as a leader in customer success at a successful B2B SaaS or PaaS company leveraging ML models.
  • Possess a bias for action and are obsessed with retention, expansion, and customer development.
  • Proven ability to grow accounts by systematically finding ways to expand usership and/or build technical products into customer workflows.
  • Strong leadership and people management skills, with experience building and scaling high-performing teams.
  • Demonstrated ability to develop and execute successful customer success strategies (been in Customer Success at a successful B2B software startup (Series A-C)).
  • Exceptional communication and interpersonal skills, with the ability to influence at all levels of an organization.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Experience with CRM and customer success platforms.

Bonus: Deep understanding of software utilizing probabilistic machine learning and its applications across various industries.

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States Zendesk Full time

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Zendesk. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across a portfolio of Enterprise-sized customers.Key Responsibilities:* Build and foster...

  • Senior Customer Success Manager

    2 months ago

    New York, New York, United States Optimize Partners Full time

    Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States Cockroach Labs Full time

    About the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn. Excellent customer-facing and consultative skills are essential, as is the ability...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast-growing B2B SaaS company in the business process improvement software space, is seeking a Senior Customer Success Manager in the greater NYC area. This role involves working with 'blue chip' enterprise customers, managing relationships, and driving customer engagement to achieve high adoption rates, revenue expansion, lower churn rates,...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Optimize Partners Full time

    Senior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our account management team, you will be responsible for driving customer success and growth for our enterprise clients.Key Responsibilities:Develop and execute customer success plans to drive...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Vertice Full time

    Unlock Customer Success at VerticeVertice is a pioneering technology company revolutionizing the way businesses manage their SaaS and cloud spend. As a Senior Customer Success Manager, you'll play a pivotal role in helping our US customers achieve maximum value from our innovative product.As a key member of our post-sales team, you'll be the face of Vertice...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Hygraph Full time

    Job DescriptionAs a Senior Customer Success Manager at Hygraph, you will be responsible for serving as the primary point of contact and project manager for our customers in the North American market. Your goal will be to help them achieve their technical and business goals while driving retention and expansion using our product.You will build personal...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Optimize Partners Full time

    Senior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our client's success team, you will work closely with 'blue chip' enterprise customers to drive significant value from our client's products, achieving measurable results and high adoption...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Vertice Full time

    {"title": "Customer Success Manager", "description": "Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.Key ResponsibilitiesOwn the customer lifecycle for our largest...

  • Senior Customer Success Manager

    2 months ago

    New York, New York, United States Optimize Partners Full time

    Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...

  • Lead Customer Success Strategist

    2 months ago

    New York, New York, United States Optimize Partners Full time

    About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team. Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Vertice Full time

    Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. As a Customer Success Lead, you will be responsible for delivering amazing service to our US customers so they achieve great value from our product. You will be a key member of our post-sales team, acting as the face of...

  • Senior Customer Success Leader

    3 weeks ago

    New York, New York, United States Anaplan Full time

    About the RoleWe are seeking a highly experienced Senior Customer Success Leader to join our team at Anaplan. As a key member of our Customer Success organization, you will be responsible for leading a team of people managers and direct reports who manage field resources and strategic customers across one or more industry verticals.Your primary objective...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States BlackLine Full time

    Customer Success Manager Job DescriptionAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our assigned customers via a consultative Customer Success program strategy.Key Responsibilities:Deliver...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Keeper Security Full time

    About Keeper SecurityKeeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide.Our award-winning, zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security,...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Relo Metrics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Relo Metrics. This is a unique opportunity to leverage your expertise in client-facing management and drive business growth.Key Responsibilities:Develop and execute account plans to deliver exceptional client experiences and drive revenue...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Keeper Security Full time

    About the RoleAs a Customer Success Manager at Keeper Security, you will be responsible for growing revenue through existing accounts using our industry-leading cybersecurity solutions. You will work with an established client base, providing strong interactions with customers at the Senior Management level and supporting the formation of relationships with...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Pacvue Full time

    About UsPacvue is a leading software suite for eCommerce advertising, sales, and intelligence. We empower teams to win in the future of eCommerce by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.Why Work at Pacvue?We're at the forefront of...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Adobe Systems Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Growth CS Organization at Adobe. As a key member of our team, you will be responsible for leading a group of Customer Success Managers focused on our Substance 3D Product in the Creative Cloud ecosystem.Key Responsibilities:Maintain deep product knowledge...

  • Customer Success Lead

    3 weeks ago

    New York, New York, United States Edia Full time

    About EdiaWe are a fast-growing company that partners with large K-12 school districts across the country to accelerate growth on state math exams.RoleWe are seeking a high-performing customer success leader to build an industry-leading implementation and account management practice.This is a full-time role based in New York City, where you will report to...