Senior Customer Success Leader

3 weeks ago

New York, New York, United States Anaplan Full time
About the Role

We are seeking a highly experienced Senior Customer Success Leader to join our team at Anaplan. As a key member of our Customer Success organization, you will be responsible for leading a team of people managers and direct reports who manage field resources and strategic customers across one or more industry verticals.

Your primary objective will be to shape and execute a highly effective and scalable strategy that drives business-critical outcomes related to customer acquisition, implementation, adoption, and expansion. You will be responsible for leading and coaching your team to achieve quarterly business goals and driving key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business, and NNACV expansion to grow the existing customer base.

As a senior leader in the organization, you will also serve as an executive sponsor to support the most strategic customer relationships, operating at an SVP and above level to drive customer alignment, influence decisions, and secure commitments that strengthen Anaplan's partnerships with our customers.

In addition, you will be responsible for ensuring the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions.

Key Responsibilities
  • Lead a team of people managers and direct reports to achieve quarterly business goals and drive key performance metrics
  • Shape and execute a highly effective and scalable strategy that drives business-critical outcomes related to customer acquisition, implementation, adoption, and expansion
  • Develop and maintain strong relationships with senior customer stakeholders, including C-level executives and other key decision-makers
  • Collaborate with cross-functional teams, including sales, marketing, and product, to drive customer success and growth
  • Identify and mitigate customer risks that emerge due to evolving business conditions
Requirements
  • Minimum ten years of experience working in SaaS and leading high-performing customer success or GTM teams
  • Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance
  • Proven track record of success in customer success and leadership roles
  • Strong business acumen, including financial expertise and analytical skills
  • Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly and succinctly
What We Offer

We offer a competitive salary range of $233-$314 USD, as well as a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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