Senior Customer Success Manager
2 months ago
Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.
- Key Responsibilities:
- Develop and execute strategic plans to drive customer success and growth, working closely with cross-functional teams to ensure alignment and effective execution.
- Build and maintain strong relationships with key client stakeholders, including C-level executives, to understand their business needs and objectives.
- Develop and deliver customized solutions to drive customer adoption and retention, leveraging our platform to achieve measurable results.
- Collaborate with internal teams to identify and pursue new business opportunities, driving revenue growth and expansion.
- Monitor and report on key customer health and usage indicators, providing actionable insights to inform business decisions.
- Work closely with the services team to facilitate the onboarding of new clients, ensuring a seamless and successful experience.
- Develop and deliver training programs to support the growth and development of new Customer Success Managers.
Requirements:
- 5+ years of experience in Customer Success, consulting, or account management for a SaaS organization.
- Proven track record of driving enterprise-level customer engagements, achieving high adoption, retention, and expansion rates.
- BS/BA degree in business administration, engineering, computer science, or a comparable education; Master's degree a plus.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Strong business acumen, with the ability to analyze complex business problems and develop effective solutions.
- Experience in business transformation and business process improvement initiatives a strong plus.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive health, vision, and dental insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off and flexible work arrangements.
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