Senior Customer Success Manager
4 weeks ago
Vertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. As a Customer Success Lead, you will be responsible for delivering amazing service to our US customers so they achieve great value from our product. You will be a key member of our post-sales team, acting as the face of Vertice for our customers, but also working with all areas of the business to ensure the customer's aims are achieved so we hit our revenue and retention targets.
Responsibilities
Own the customer lifecycle for our largest accounts, from onboarding, mid-cycle management through to renewal, building key relationships quickly while creating customer advocacy
Take a consultative approach to understand each customer's unique requirements - ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers' problems
Leading compelling business and ROI reviews with C-suite stakeholders, using data analysis to demonstrate the value of our service
Identify customer growth opportunities and execute plans to earn additional spend from the customer
Work collaboratively with internal teams to ensure customer feedback is captured and addressed, constantly prioritizing the most meaningful product impacts to your customer profile
Requirements
Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
Experience working in a SaaS company or fast-growing start-up
Experience selling SaaS and/or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams
You are a clear, confident and compelling communicator - in writing, in conversation and in front of customers
Superb listening skills and the ability to dig deeper to uncover the customer's true objectives
Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support
Passionate about the value of great customer service - you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for enterprise and mid-sized customers
You are an expert project manager who can manage stakeholder expectations and ensure all key objectives and timelines are met
Demonstrated ability to conduct compelling presentations/business reviews to senior customer stakeholders such as CFOs, CPOs and CTOs
You are resourceful, scrappy and creative - if a playbook doesn't exist yet, you go figure it out and build it
Why Join Vertice?
Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS
Work with passionate and talented teams that value your contributions and expertise
Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity
Share in our success with equity options
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