Customer Success Manager

1 day ago

New York, New York, United States Keeper Security Full time
About the Role

As a Customer Success Manager at Keeper Security, you will be responsible for growing revenue through existing accounts using our industry-leading cybersecurity solutions. You will work with an established client base, providing strong interactions with customers at the Senior Management level and supporting the formation of relationships with C-level contacts.

Key Responsibilities

Carry a revenue quota to meet or exceed sales targets within assigned accounts
Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
Work with clients to negotiate contract renewals, cross-sells and upsells
Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
Understand and navigate account procurement practices to negotiate licensing contracts
Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space

Requirements

1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Aptitude for learning software; strong with business applications
Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
Working knowledge of
Undergraduate degree preferred (BA/BS)
Experience working in IAM industry is a plus

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Our affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. We are an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at

Why Work with Us

Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows. Enjoy a generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc). We offer Medical, Dental & Vision (Inclusive of domestic partnerships), Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life, Voluntary Short/Long Term Disability Insurance, and 401k (Roth/Traditional). Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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