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Customer Success Manager
1 month ago
Keeper Security is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide.
Our award-winning, zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting, and compliance across an entire enterprise.
About the JobWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for growing revenue through our established client base, using our industry-leading solutions.
You will work closely with our clients to identify new business opportunities and expansion opportunities within named accounts, and provide strong interactions with customers at the Senior Management level.
Key Responsibilities:
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level
- Work with clients to negotiate contract renewals, cross-sells, and upsells
- Work with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals
- Advise customers on best practices for securing and protecting their business against password-related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
- Understand and navigate account procurement practices to negotiate licensing contracts
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity
To be successful in this role, you will need:
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc.), implementation, onboarding, and support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
We offer a competitive compensation package, including medical, dental, and vision insurance, employer-paid life insurance, voluntary short- and long-term disability insurance, 401(k) with Roth and traditional options, and a generous PTO plan.
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
